Gallery pictures not scrolling / closable

  • Hi, I just noticed that MG pictures don’t behave as they should and the only way to get them to close after clicking one is to hit F5 for a page refresh. They should scroll and have an X to close them, after clicking a thumbnail and getting the larger image to pop out. The underlying page scrolls just fine, but nothing can be clicked to select something else to get rid of the floating pic plus title. Same behaviour on Win 10 PC and Android phone.

    I have rummaged around in settings to no avail, the scroll option is ticked. I wouldn’t know when this weird behaviour started, but it would be handy to find a way to restore more normal behaviour now. Thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author AlanP57

    (@alanp57)

    I’ve tested version 6.3.3 of the plugin with WordPress version 6.0.2 and it seems to be working. Could you visit the MaxGalleria Support page on your site. Highlight and copy the system info text, paste it into an email and send it to support at maxfoundry.com. Include ‘Gallery pictures not scrolling / closable’ in the subject line.

    • This reply was modified 2 years, 2 months ago by AlanP57.
    Thread Starter VinceS2

    (@vinces2)

    sent, thank you Alan.

    Plugin Author AlanP57

    (@alanp57)

    Perhaps clearing the browser and any site caches my help as the arrow and close icons are not appearing. If that does not help. Set the arrow and close icons to their default settings, which are the first selections in each one’s list of options on the options page. Then click the Update button and refresh the caches.

    Thread Starter VinceS2

    (@vinces2)

    OK, it is fixed now. The thing that did it was to go to the lightbox settings for the top the gallery and change it from the second one (Big X and <>’s) to the first one with the smaller symbols, then update the gallery page with that and they all started behaving properly again.

    Before discovering that I had purged the cache and set up a few of SiteGround’s optimisations I hadn’t done previously. It should have disrupted everything, but a Ctrl F5 still found the same issue. So I swapped the lightbox symbols, purge again and away.

    Rather strangely, I have put the bigger symbols back now and they do not ‘take’, despite cache clearing and ctrl F5 refresh. Go back to the gallery and the settings are retained. But now something is preventing them being adopted. This may be a clue why the problem arose in the first place. Let me know if there are any other tests you would like run. Thank you for the pointers here :).

Viewing 4 replies - 1 through 4 (of 4 total)
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