Gallery page displaying incorrectly

  • Resolved Wingers574

    (@wingers574)


    8 years, 2 months ago

    I have been using your plugin for some years now with no issues. Thanks for providing it to the community. I do regretably have one problem now on a multi-site installation. It has worked flawlessly since 2013, possibly earlier on this particular site. The site is located here: https://www.prestwoodarchive.org.uk There are six subsites organised together, so you can move between them. It appears right now that any attempt to display a gallery (for arguments sake go the 1961-1980 section here: https://prestwoodarchive.org.uk/1961to1980/gallery/103-2/ this is just one of many is now displayed in this format. I looked through the support threads but could not see anything. If you have made changes that might have been a factor in this can you advise where to look to resolve it. Right now I am restoring a backup to see if the problem is there too. As far as we are aware this was introduced some time in the last 3 weeks. I have disabled some plugins such as security ones and cannot see any obvious incompatibility.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Wingers574

    (@wingers574)

    Update: I have looked at the file level in …/wp-content/theme/(active theme)… level and I think what may have happened is an update to the plugin may have failed. Some of the templates have backup gallery php files, and in some of the others there is no gallery php template file at all. This is probably a clue to what has happened here.
    Should there be a gallery-single-template.php and a gallery-template.php file in each active template directory, mine seem to be inconsistent, in some cases they are annotated with .bak, and in others they are missing?

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    “gallery-single-template.php” and “gallery-template.php” files should be located only in [wp_root]/wp-content/themes/[your_current_theme]. If you haven’t them there, you can copy these files from plugin folder – [wp_root]/wp-content/plugins/gallery-plugin/template.

    “gallery-single-template.php.bak” and “gallery-template.php.bak” are just a backup files of the original ones.

    We visited your website and tried to open some images in different galleries. As a result, all images are opened without any problems. Did you manage to solve the problem by yourself? If you still need our help, please let us know.

    Sincerely,
    BestWebSoft Support Team

    Thread Starter Wingers574

    (@wingers574)

    Hi, thanks for getting back to me. Yes I did manage to resolve the problem by going to an earlier backup and restoring an earlier version of the plugin. I analysed the file structure you were using in the directories and manually recreated it and it all worked. I think what happened here is an update did not finish for whatever reason and left part of a process completed. The only comments I would make is the structure for the current version of the plugin appears to be different to the older version. Maybe related I don’t know. The only thing I have not done is force an upgrade to bring the plugin up to date. This is a multi site WordPress install, and if it goes wrong it is a lot of work to resolve it.

Viewing 3 replies - 1 through 3 (of 3 total)
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