Gallery Images empty (in edit gallery)

  • Hi,

    My clients told me they couldn’t have access to their private photo galleries anymore. When I check on my side, I can’t have access to the gallery info and options in the Edit gallery option. It’s empty under the “bulk actions/apply” option. I don’t have access to passwords I set etc. How do I get this resolved? I have no idea where to start. The images are still in my media library though.

    Thank you very much,

    Laura

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  • Since that is a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best.

    https://themeforest.net/item/cesar-responsive-portfolio-photography-theme/5362099/support

    Forum volunteers are also not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

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