Gallery displaying one column instead of three

  • Resolved vismark

    (@vismark)


    7 years, 1 month ago

    Since the most recent update of this plugin to Version 2.2.33, our gallery page is now displaying in one column instead of three.

    We have deactivated/deleted and reinstalled/activated the plugin, deactivated all other plugins and changed to a default theme to test. The entire time the gallery is still displaying in one column.

    Also we noticed there isn’t anything on the “Gallery Settings” or “Other Options” pages in the backend of the plugin.

    We are currently testing this on a development site and do not want the URL posted on this support page. Will gladly send in an email.

    Thank you for your time.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter vismark

    (@vismark)

    We also tried older versions 2.2.30 & 2.2.18 with the same results.

    Plugin Contributor Imagely

    (@imagely)

    @vismark – I would suspect something is causing a conflict with the necessary JavaScript and/or CSS NextGEN Gallery needs to display the gallery correctly.

    I’d like to have you try a few things. Please try deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN Gallery plugin(s)?

    If this fixes the problem it was likely one of the deactivated plugins causing the issue. Now, retrace your steps activating each plugin (one at a time) and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating the plugins as it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    Also to note, in rare cases, it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

    Thread Starter vismark

    (@vismark)

    Cais,

    We already did everything you suggested before we wrote in this forum as noted above. With all other plugins deactivated, and the theme Twenty Seventeen activated, the NextGen plugin is still displaying only in one column instead of three and “Gallery Settings” and “Other Options” are still unavailable.

    Thank you.

    Plugin Contributor Imagely

    (@imagely)

    @vismark – Please send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.

    Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.

    Thanks!

    – Cais.

Viewing 4 replies - 1 through 4 (of 4 total)
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