Gallery disappeared after update

  • Resolved HannaW

    (@hannaw)


    6 years ago

    Hello,
    I see others have had the same issue with the update of the plug-in.
    Now, after updating to version 4.5.7, I get the message: “Sorry, nothing found.”
    Could you please tell med how to solve this?
    Best Regards
    Hanna

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Thank you for contacting us!

    Unfortunately, we cannot reproduce this problem on our local environment. Please provide the access credentials to your WordPress admin dashboard (with Administrator’s permissions) and the FTP credentials (host, username, and password), in order to detect the reason and find the solution.

    During making tests we’ll probably deactivate some of your plugins or switch the theme. That’s why before giving the access, we recommend you to make a full backup of your site.

    Since this data is confidential, maybe, it would be better if you create a private ticket on our support forum (https://support.bestwebsoft.com/hc/en-us/requests/new). Please include a link to this post, so that we could recall the case immediately.

    Thread Starter HannaW

    (@hannaw)

    If anybody have the same issue, I can recommend bestwebsoft and the support. They answered within 24 hours and solved the problem after I had sent the login details in a private ticket in their support forum. Great service!

    Plugin Author bestwebsoft

    (@bestwebsoft)

    @hannaw Thank you!

    Feel free to contact our support team with any questions in future.

Viewing 3 replies - 1 through 3 (of 3 total)
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