galleries disapear when update to v4.5.2

  • Resolved lordsekki

    (@lordsekki)


    7 years, 1 month ago

    After updating to version 4.5.2, all galleries in the list have been lost. When I was looking at the database, the lines with the new gallery is not the same as the old one. How do I update my old lines to a new version?

    or where can I download the previous versions?

    • This topic was modified 7 years, 1 month ago by lordsekki.
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  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi!

    Thank you for contacting us!

    Perhaps it was caused by a significant difference between plugin versions. We need to manually update your galleries.

    Please provide the access credentials to your WordPress admin dashboard (with Administrator’s permissions) and the FTP credentials (host, username, and password).

    Since this data is confidential, maybe, it would be better if you create a private ticket on our support forum (https://support.bestwebsoft.com/hc/en-us/requests/new). Please include a link to this post, so that we could recall the case immediately.

Viewing 1 replies (of 1 total)
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