• Resolved cirruslab

    (@cirruslab)


    How do I enable GA4 support?

    After authorizing, the option for GA4 is greyed out and says “Disabled” and I don’t see my GA4 properties.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Alin Marcu

    (@deconf)

    Hi,

    Have you created the corresponding GA4 property on analytics.google.com along with at least one data stream?

    Thread Starter cirruslab

    (@cirruslab)

    Yes, the property was preexisting and contains data. In fact, there are multiple GA4 properties on that account. It shows my UA properties, but the GA4 option is Disabled.

    Plugin Author Alin Marcu

    (@deconf)

    Can you check if there are any properties and webstreams listed under Analytics Insights -> Errors & Debug -> Plugin Settings screen on ga4_webstreams_list?

    If not, please check your properties and make sure there’s at least one webstream defined under each one. Since you have already web data collected you should, but double check it.

    Thread Starter cirruslab

    (@cirruslab)

    There is nothing listed.

    I had one property that had no data stream, so I deleted it.

    But I have three other properties that have a data stream.

    Plugin Author Alin Marcu

    (@deconf)

    To force a list refresh, you need to clear the authorization and reauthorize (reauthorization is required for security reasons).

    Thread Starter cirruslab

    (@cirruslab)

    I did Clear Authorization and Clear Cache.

    I get an error message saying that there is no web data stream for a specific property when there clearly is one. Is this a permissions issue?

    2022-03-03 19:54:44: Google\Service\Exception:
    < html code >
    <title>Error 404 (Not Found)!!1</title>
    <p>The requested URL /v1alpha/properties/*/webDataStreams was not found on this server.

    GAPI Error: 
    Array
    (
        [0] => 404
        [1] => Array
            (
            )
    
    )
    Plugin Author Alin Marcu

    (@deconf)

    I don’t think it’s a permission issue, if it was, the error would indicate that.

    So, 100% you have a Web data stream, no Android nor iOS data streams.

    The call to the API itself seems malformed, you haven’t truncated/removed anything, right?, from this:

    /v1alpha/properties/*/webDataStreams

    I will try to replicate using different setups and see what’s wrong. Anyway, no matter the setup the plugin should adapt accordingly without blocking errors.

    Thread Starter cirruslab

    (@cirruslab)

    Plugin Author Alin Marcu

    (@deconf)

    I will try some setups and see if I can replicate it, but it seems to be an Google API server error. It looks to be a server side error for some reason.

    Plugin Author Alin Marcu

    (@deconf)

    Hi,

    Found the issue and released a fix, please update.

    It was due to a breaking change on Google API side.

    Let me know if you still have errors.

    Thread Starter cirruslab

    (@cirruslab)

    Awesome. It is working now.

    Is it possible to use only GA4, I don’t see and option to disable UA?

    Plugin Author Alin Marcu

    (@deconf)

    At this point, all reporting data is retrieved from Universal Analytics. Also Google recommends dual tracking at this stage.

    A review would be awesome if you feel like writing one ??.

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘GA4 support’ is closed to new replies.