GA4 problem

  • Resolved niblan7

    (@niblan8)


    1 year, 4 months ago

    Hello,

    Since I installed the Complianz plugin, more than a month ago, my GA4 does not record any visits from users or clients of my website. I’ve followed the guide at this link:

    https://complianz.io/configure-google-analytics-4-for-gdpr/

    checking all three checkboxes during statistics configuration in the wizard. I’ve also added my G-MEASUREMENT_ID.

    Thank you for your help.

    Best regards,

    Nicola

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @niblan8,

    Presuming you’re using Chrome, you can install this extension; https://chrome.google.com/webstore/detail/tagbird/mnkpjcgdlhenamhcbempiogjamdkbbgi?hl=nl

    Click on the icon form this extension and enable ‘Google Analytics’, and reload the page. After consent, you will see that a pageview is fired. Please check if your GA4 ID is correct.

    If you’re using Firefox you can use; https://addons.mozilla.org/en-US/firefox/addon/omnibug/

    If have tested this, and a page_view is fired. So it should register. In network details I see:

    Request URL:
https://www.googletagmanager.com/gtag/js?id=G-YOURCODE
Request Method:GET
Status Code:200 (from disk cache)

    So I would guess either the wrong GA4 ID, or an issue in your Analytics dashboard. The latter is not something Complianz can change or edit, so it’s harder to help with.

    regards Aert

    Thread Starter niblan7

    (@niblan8)

    Hi Aert,

    Thank you for your reply. I’ve installed the Tagbird extension in Chrome, enabled Google Analytics and reloaded the page. After consent I didn’t see any pageview fired. Did I do something wrong?

    Best regards,

    Nicola

    Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @niblan8,

    See: https://drive.google.com/file/d/1eiFbsNGJvc5zzh33OQTjnwYQgEo2GgUt/view

    You should see the tags, on the left-bottom corner.

    As you can see it works, but sometimes might take a while to show up.

    Hope this helps, regards Aert

    Thread Starter niblan7

    (@niblan8)

    Hi Aert,

    I uninstalled the Complianz plugin for some days to check if GA4 works with Tag manager and it works. Now I’ve installed again the Complianz plugin and in the coming days I’m going to check if GA4 works with the Complianz plugin installed. I would like that the statistics toggle in the banner was activated by default. Is it possible?

    Thank you.

    Best regards,

    Nicola

Viewing 4 replies - 1 through 4 (of 4 total)
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