GA4 no tracking purchases

Hi @elmando111

Thank you for sending the system status report and the images, but I couldn’t see them due to an error with Imgur.

Could you please send them again? It would help us have more context to provide proper guidance. You could also use online services like imgbb or Postimages if needed.

In the meantime, we would like to know more about your setup to try to find out what’s going on:

• Is the integration sending correct signals to Google Analytics? You could try testing this using the Google Tag Assistant tool on Chrome, as indicated here: https://woo.com/document/google-analytics-integration/#testing-analytics
•  Are you using the Google Analytics setup in the plugin settings? More info about this here: https://woo.com/document/google-analytics-integration/#google-analytics-setup
•  Are you using the GA4 setup in Google Analytics? It is worth noticing that GA4 works with ‘events’ instead of ‘goals’ as Universal Analytics does. Check more about this: https://woo.com/document/google-analytics-integration/#ga4-properties-g

We are looking forward to your reply!

https://ibb.co/sm1k5K9
https://ibb.co/B2zmw4f

https://ibb.co/3r7Fz5k

Hello elmando111

Thank you for your reply and for providing screenshots.

May I confirm when were the puchsases made?
Please note that it may take 24 hours for purchases appear in the reports.

I noticed that you are using a deprecated version of Google Tag Assistant to troubleshoot Google Analytics. I recommend installing the latest Tag Assistant Companion extension and then verifying if the events are successfully triggered.

I have already examined your site using Tag Assistant Companion and all the events are being recorded properly. However, I was not able to make any purchases to test the Purchase Event.

It would be helpful if you could make a test purchase on your site.
Make sure you are not logged into the site when you perform the tests.

Please go ahead and install the Tag Assistant Companion and let me know about your findings. I am here for your assistance. ??

Best regards.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.