GA4 do not tracks when user logged as customer

  • Resolved eclemente

    (@eclemente)


    1 month, 3 weeks ago

    Hello,
    I have encountered a problem, and that is that ecommerce events and GA4 pageviews stop being recorded as soon as the user logs into their customer account (with consent accepted). If the user logs out again, they are re-registered. In the plugin settings I unchecked the option to unfollow logged in users. any help?

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Krzysztof Planeta

    (@chrisplaneta)

    Hi Eclemente

    Thank you for reporting the issue. This should not be happening. I will check it and get back to you as soon as I find something. I will also register on your website to test.

    Have a nice day
    Krzysztof Planeta

    Plugin Author Krzysztof Planeta

    (@chrisplaneta)

    Oh. One more thing. Can you please enable debug mode in the General Settings of the plugin?

    Thread Starter eclemente

    (@eclemente)

    Done!

    Plugin Author Krzysztof Planeta

    (@chrisplaneta)

    I’ve noticed ?? Thank you for turning on the debug mode. I registered on your website but I was tracked with no issues. What browser did you use to test? Have you tried testing it in incognito mode of your browser?

    Plugin Author Krzysztof Planeta

    (@chrisplaneta)

    Oh. And one more thing. Did you test it before while being registered as administrator or a client? As a rule admins are always excluded from tracking and there is no setting to disable it.

    Plugin Author Krzysztof Planeta

    (@chrisplaneta)

    OK. I see that there is a problem on the homepage. One of the scripts is not loaded but it should. I noticed that you have cookieyes installed. Can you disable it for a few minutes to check if this is the problem?

    Thread Starter eclemente

    (@eclemente)

    Deactivated

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @eclemente I have removed the account information you posted on the Internet, inviting 100 Million hackers to log into your site. That was unwise.

    Do not ask anyone to log into your site ever. Not even a backup or staging site. Even a “test” account. Had @chrisplaneta asked for that, and to be clear they did not ask for that, they would risk being banned and having their plugin removed. It is that serious.

    Please do not repeat that again.

    Thread Starter eclemente

    (@eclemente)

    Sorry, my bad, and I understand

    Plugin Author Krzysztof Planeta

    (@chrisplaneta)

    Thank you @eclemente . Now I see no issues with the homepage, so that was cookieyes which caused the problem. I wonder why the problem was only on the homepage though. did not see issues with other pages. I would recommend either checking the settings of cookieyes or using the default consent banner in WP FP.

    Thread Starter eclemente

    (@eclemente)

    Ok, thanks for your quick help.

    Plugin Author Krzysztof Planeta

    (@chrisplaneta)

    Hi. I haven’t heard from you for several days, so I’m closing this topic.

    Have a nice day @eclemente

Viewing 12 replies - 1 through 12 (of 12 total)
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