GA User Permission Error

@jmsronan thanks for your topic and the details. Let’s see if we can help troubleshoot.

1) Could you send us a screenshot of the error?

You can provide a link to screenshots using a service like Imgur or Jumpshare.

2) Were there any changes to the Analytics account recently like an ownership transfer?

There is a known issue and soon to be released fix where a similar error occurs when changing ownership for the site/ property.

Hi Renee,

Thank you for your reply.

Here is a link to the Screenshot – https://jmp.sh/NKXEwg0

As far as I know, there have not been any changes to ownership. The only 2 users in both the Website and GA are me and the Client. He has not touched anything. I did take a look at the UA code that SiteKit has on the home page. The UA code is not the one it should be. This is the code below:

var _googlesitekitBaseData = {“homeURL”:”https:\/\/pangaeariverrafting.com\/”,”referenceSiteURL”:”https:\/\/pangaeariverrafting.com\/”,”userIDHash”:”d47fba21bbb60f0db88adc7ddfde81b8″,”adminURL”:”https:\/\/pangaeariverrafting.com\/wp-admin\/”,”assetsURL”:”https:\/\/pangaeariverrafting.com\/wp-content\/plugins\/google-site-kit\/dist\/assets\/”,”blogPrefix”:”wp_”,”ampMode”:false,”isNetworkMode”:false,”timezone”:””,”siteName”:”Pangaea River Rafting”,”isFirstAdmin”:true,”splashURL”:”https:\/\/pangaeariverrafting.com\/wp-admin\/admin.php?page=googlesitekit-splash”,”proxySetupURL”:”https:\/\/sitekit.withgoogle.com\/site-management\/setup\/?scope=openid%20https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fuserinfo.profile%20https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fuserinfo.email%20https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fsiteverification%20https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fwebmasters%20https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fanalytics.readonly&supports=credentials_retrieval%20short_verification_token%20file_verification&nonce=2f1795f2ff&site_id=hvRm69qXK6ycaE69ride9E-MbZc2noWb2YzD8FQeCHHdD.apps.sitekit.withgoogle.com&user_roles=administrator&application_name=wordpress%2Fgoogle-site-kit%2F1.10.0″,”proxyPermissionsURL”:”https:\/\/sitekit.withgoogle.com\/site-management\/permissions\/?token=ya29.a0AfH6SMChKwSedX-IAdxr0H8qceS0fLZArmobdE929SnyML9v9js7mtXxNt8WRW5bi8c7o5FTxvktH1B3lAsuBuy1LdpE4ttxvjutU0DGhdQ8XcN6NByEEHCL-s2LAe2eX5t_4woPrs0qcL6Hq-QjdGRf-U6siaU_-K3f&site_id=hvRm69qXK6ycaE69ride9E-MbZc2noWb2YzD8FQeCHHdD.apps.sitekit.withgoogle.com&application_name=wordpress%2Fgoogle-site-kit%2F1.10.0″,”usingProxy”:true,”trackingAllowed”:false,”trackingEnabled”:false,”trackingID”:”UA-130569087-3″};

The UA code should be (UA-35980071-1) I thought about just going in the files and changing it but didn’t as I don’t know what that will do.

I am happy to give access to whatever you might like to see.

Thanks for the help, I’ll be glad when we can get data going again.

Best,

Jeff

@jmsronan thanks for the info!

While we are not allowed to access your site, could you provide your Site Health information here or though this form.

– The error is similar to the one reported in the issue so it may be related. If possible, could you check for any browser console errors?

– Were you viewing the front-end site source code while logged in? I currently do not see a tracking code in your site’s source code. If possible, could you check in an incognito browser?

Hi Renee,

I hope the week is ending well. Happy 4th.

Here is a quick screencast showing how I am seeing the code and then I go into The console.

The Site Health Info is below:

### wp-core ###

version: 5.4.2
site_language: en_US
user_language: en_US
timezone: -07:00
permalink: /%postname%/
https_status: true
user_registration: 0
default_comment_status: open
multisite: false
user_count: 2
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/bassfish/domains/pangaeariverrafting.com/public_html
wordpress_size: 199.00 MB (208667817 bytes)
uploads_path: /home/bassfish/domains/pangaeariverrafting.com/public_html/wp-content/uploads
uploads_size: 1.06 GB (1135650745 bytes)
themes_path: /home/bassfish/domains/pangaeariverrafting.com/public_html/wp-content/themes
themes_size: 4.63 MB (4850195 bytes)
plugins_path: /home/bassfish/domains/pangaeariverrafting.com/public_html/wp-content/plugins
plugins_size: 157.46 MB (165105203 bytes)
database_size: 63.18 MB (66246824 bytes)
total_size: 1.47 GB (1580520784 bytes)

### wp-dropins (2) ###

advanced-cache.php: true
object-cache.php: true

### wp-active-theme ###

name: Astra Child (astra-child)
version: 1.1.1
author: Montana SEO Services
author_website: https://montanaseoservices.com
parent_theme: Astra (astra)
theme_features: astra_hooks, align-wide, automatic-feed-links, title-tag, post-thumbnails, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, amp, widgets, menus
theme_path: /home/bassfish/domains/pangaeariverrafting.com/public_html/wp-content/themes/astra-child

### wp-parent-theme ###

name: Astra (astra)
version: 2.4.5
author: Brainstorm Force
author_website: https://wpastra.com/about/
theme_path: /home/bassfish/domains/pangaeariverrafting.com/public_html/wp-content/themes/astra

### wp-mu-plugins (1) ###

firewall.php: author: (undefined), version: (undefined)

### wp-plugins-active (21) ###

Astra Pro: version: 2.5.1, author: Brainstorm Force
Elementor: version: 2.9.13, author: Elementor.com
Elementor Pro: version: 2.10.3, author: Elementor.com
Essential Addons for Elementor: version: 4.0.4, author: WPDeveloper
Essential Addons for Elementor - Pro: version: 4.0.1, author: WPDeveloper
Forminator Pro: version: 1.12.1.1, author: WPMU DEV
iThemes Security Pro: version: 6.6.0, author: iThemes
Really Simple SSL: version: 3.3.4, author: Really Simple Plugins
Reviews and Rating - Google Business: version: 3.11, author: Noah Hearle, Design Extreme
Schema Pro: version: 2.0.1, author: Brainstorm Force
Simple Sitemap: version: 3.5, author: David Gwyer
Site Kit by Google: version: 1.10.0, author: Google
Smush Pro: version: 3.6.3, author: WPMU DEV
Ultimate Addons for Elementor: version: 1.25.1, author: Brainstorm Force
WP File Manager: version: 6.5, author: mndpsingh287
WP Legal Pages: version: 2.4.5, author: WPEka Club
WP Legal Pages Pro: version: 8.1.0, author: WPEkaClub
WPMU DEV Dashboard: version: 4.9.4, author: WPMU DEV
WP Rocket: version: 3.6.1, author: WP Media
Yoast SEO: Local: version: 13.3, author: Team Yoast and Arjan Snaterse
Yoast SEO Premium: version: 14.4.1, author: Team Yoast

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
gd_version: bundled (2.1.0 compatible)
ghostscript_version: unknown

### wp-server ###

server_architecture: Linux 2.6.32-754.23.1.el6.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 7.3.19 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 60
memory_limit: 256M
max_input_time: 60
upload_max_size: 32M
php_post_max_size: 32M
curl_version: 7.19.7 NSS/3.44
suhosin: false
imagick_availability: false
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.1.45-MariaDB
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/bassfish/domains/pangaeariverrafting.com/public_html/wp-content
WP_PLUGIN_DIR: /home/bassfish/domains/pangaeariverrafting.com/public_html/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### google-site-kit ###

version: 1.10.0
php_version: 7.3.19
wp_version: 5.4.2
reference_url: https://pangaeariverrafting.com
amp_mode: no
site_status: connected-site
user_status: authenticated
active_modules: site-verification, search-console, analytics
required_scopes: 
	openid: ?
	https://www.googleapis.com/auth/userinfo.profile: ?
	https://www.googleapis.com/auth/userinfo.email: ?
	https://www.googleapis.com/auth/siteverification: ?
	https://www.googleapis.com/auth/webmasters: ?
	https://www.googleapis.com/auth/analytics.readonly: ?
search_console_property: https://pangaeariverrafting.com/
analytics_account_id: none
analytics_property_id: none
analytics_profile_id: none
analytics_use_snippet: yes

@jmsronan Many thanks for sharing the additional information and going to the trouble of creating the video.

In relation to the previously mentioned Analytics code not pointing to the correct property the UA-130569087-3 is a Site Kit property code, which appears for logged in users only when opted in during setup.

In order to try and get the Analytics property successfully connected with the correct Analytics property can you try and reset Site Kit and then open a browser incognito window. From there login to your site and connect Site Kit once more, before connecting the Analytics module.

Let me know if the above works for you.

Hi James,

OK, I logged in and reset Sitekit. I then opened an Incognito window and tried to set Sitekit back up. Same thing as you can see in this screenshot.

https://jmp.sh/W10WQil

No problem with SC but GA still gives the permission error.

Further suggestions?

Thanks, Jeff

@jmsronan Thanks for the update. Can you access that same property from within Analytics and inform me of the below:
1. Do you notice anything unusual when clicking on the change history?
2. When checking the “Account User Management” are you the sole owner?

Hi James,

The Screencast is about 4 minutes, it shows both change history and owners/permissions.
There is something a bit odd with the permissions when you get to Property and View, you will see when you watch it.

Thanks again for the help!!

Jeff

@jmsronan Thanks for sharing. I believe the view and property settings are correct, with the parent “Account” permissions automatically apply to lower level permissions (Property & view) .

I’m curious about the change permissions log, it seems your account was access was removed at some stage although it seemed to have been auctioned by the same email. The timing of your site change also could play a part as you mentioned.

I’ll try and recreate the same from my side and update you here. Many thanks for the videos.

Hi James,

Thank you for the update. Yes, I went and looked at another of my accounts and saw the permissions were the same. Good luck with the testing.

I will watch for an update.

Than you, Jeff

Hello @jmsronan ! We recently released a fix for this issue in the most recent version 1.12.0. Can you please update to the new version and inform us if the issue persists?

Hi Luckyna,

Thank you for the follow up. The update did the trick, GA is now connected.

Thank you again for all the help.

Jeff

@jmsronan thanks for the update and glad to hear that resolved it. Please leave a review about your experience with Site Kit.

Hi Renee,

Review done. Thank you again for the help.