GA stop getting events once user is Logged in.

  • Hi,
    first of all thanks a lot for this amazing and helpful plugin.
    I’m totally new in GTM and I’m starting to get it working.

    “product added” “product removed” tag are working fine and I can see it from the GA realtime event page.

    My issue, is that as soon as I log in as admin or as a simple customer.

    GA stop listing events!
    “product added” and “product removed” events are not logged anymore in the GA realtime event.

    And something very weird. I can still see the interaction on the event per second graph.
    but on the list below nothing get updated anymore.

    I’m googling since many hours and try to find out what’s wrong but U just can’t.
    cache plugin deactived
    Cloudflare in development mode
    classic script GTM in head and top body.
    GTM4WP with datalayer only
    deactived my gdpr cookie script.
    when GTM is in preview mode I can see all the tag fired.

    I’m clueless. Hope the solution is obvious…

    Thanks in advance,
    Jé

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter bidiesman

    (@bidiesman)

    update, one day later, I got my first ecommerce turnover value appearing inside Google Analytics… it seems that it’s may be working..^^ and just take a bit of time. I had some customers transaction today. I will check tomorrow if it get listed as well and come back with the update.
    #fingercrossed

    Plugin Author Thomas Geiger

    (@duracelltomi)

    I hope it is still working as expected ??

    Thread Starter bidiesman

    (@bidiesman)

    Hi Thomas,
    yes it is ! I’m so so happy. May I ask you two little questions:

    Question 1:
    ==========
    In order to setup Google Tag Manager, I did follow two tutorial:
    -https://www.atomicdc.com/blog/ecommerce-event-tracking-with-google-tag-manager-made-easy/
    -https://gtm4wp.com/how-to-articles/how-to-setup-enhanced-ecommerce-tracking

    I did setup tag from both tutorial. I’m not experiencing Double transaction in GA. My question is as follow:

    are some of this tags useless or doing 2 times the same job?

    here is a screenshot of my current setup:

    Google tag manager setup for woocommerce

    My thoughts:
    -Should I keep the GA TAG ALL PAGES or it’s included the GTM4WP Dom Trigger?
    -Can I remove the the Ecommerce Completed order?
    -are the “Coupon used/product added/removed…..” already processed by the GTM4WP Messenger helper? and “Ecommerce Product name selection” already processed by “GTM4WP impression tracking”?

    Question 2:
    ==========
    it is out of scope, but I’m sure you know the answer.
    In Google Analytics, I can’t find a proper way to setup the following:

    -Measure the conversion of Blog readers.

    in other terms, I want to be able to measure number of customers who came first on my website by visiting a blog page and/or read a blog page before proceeding an order on my webshop.

    I didn’t find solution to achieve that. Via Goals? or new GA Audience? it’s like a dubble goal one after the other. I can’t find a way to setup that in GA….

    I thank you already in advance for your help and support.

    Jé

    Plugin Author Thomas Geiger

    (@duracelltomi)

    Hi,

    Question #1:
    You should only use one method, currently you are tracking everything twice. Your bounce rate is currently way to low measured, all metrics are useless. I would say you should use the setup provided by the article on gtm4wp.com but you have the choice of course ??

    Question #2:
    This is more about using segmentation.
    https://support.google.com/analytics/answer/3123951?hl=en

    Create a segment to only see users landing on your blog pages and check your regular reports which will be filtered to those users now.

    Thread Starter bidiesman

    (@bidiesman)

    Hi Thomas,

    Question 1:
    ===========
    I did update them to the following setup:

    View post on imgur.com


    Still one question, is “1.Google Analytics universal” needed? or already included with one of your GTM4WP?

    Kind regards,
    Jé

    Plugin Author Thomas Geiger

    (@duracelltomi)

    Hi,

    No, it is not, your “GTM4WP DOM trigger” named tag does the same. You may want to rename this tag to “GTM4WP pageview tracking” or similar.

    Thread Starter bidiesman

    (@bidiesman)

    THank you so much Thomas for your help and knowledge.
    so If I’m right now on my previous screenshot:

    View post on imgur.com


    I have no tag doing duplicate job.
    GTM4WP DOM trigger is triggered on specific DOM and analytics tag on any pages.

    Another interesting information for you about my previous issue about”logged in user” “not tracking”
    I think the issue was coming from wordpress plugin site kit by google:

    View post on imgur.com

    I will investigate now GA segmentation in order to have a nice report
    GA blog reader conversion VS paying ads conversion rate.

    THank you so much !

    Plugin Author Thomas Geiger

    (@duracelltomi)

    Hi,

    You have a tag named “1 Google Analytics Universal” -> this is unnecessary because your “GTM4WP Dom Trigger” tag does the same but some ms later.

    If you are using the Google Site Kit plugin along with GTM4WP, please make sure that either Site Kit or your GTM container does not fire _any_ GA tracking. If GTM is firing your GA pageview tracking AND the Site Kit plugin does the same, you are still counting everything twice

    Thread Starter bidiesman

    (@bidiesman)

    Hi Thomas,
    I agree with your but my fear was that “GTM4WP Dom Trigger” is triggered on “GTM4WP Dom Trigger” and “1 Google Analytics Universal” is triggered on “all pages”.
    So that’s why I’m not sure that the DOM is triggered as much as the GA.

    May I ask you to confirm me one more time that all GA tracking from “1 Google Analytics Universal” are included in “GTM4WP Dom Trigger” for sure?

    I decided to neither include tracking from gsite neither from GTM4WP but place the code myself via my theme insert head and top body. So I think this should be fine.

    kind regards,
    Jé

Viewing 9 replies - 1 through 9 (of 9 total)
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