G Pay and Apple Pay are not displaying

Hey there, @aminogfx! Thanks for contacting us. I’m happy to help you.

Thanks for the detailed troubleshooting.

I just checked your website and the Google Pay button is showing on my end (I don’t have Apple Pay enabled on this device, so it not showing is actually expected).

Here’s a screenshot:

You mentioned you were able to see it on test mode, is the site on test mode at the moment?

Have you tried different devices to see if you are able to see the buttons on them?

Can you share a screenshot of your Google/Apple pay settings so we can take a look? I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

Looking forward to your reply.

Have a wonderful day!

Thank you for your prompt response !
I don’t know what to tell you, I’m quite confused! Later, I will try on other devices and other browsers. I come back to you ! Thank you.

Hi @aminogfx,

Thanks! Please let us know how it goes with the test. If necessary, please also share screenshots of your Google Pay and Apple Pay setups.

Please also note that Apple Pay is available for all?countries supported by WooPayments, but Apple Pay will only appear for customers who use an?eligible device?with an active Apple Wallet.

Additionally, Google Pay will only appear for customers who:

1. Are?logged into their Google account?via their browser.
2. Have?a payment method?added to their Google account.

I hope this helps so far!

All the best,
Omar

Here’s a screenshot in the meantime

Hi @aminogfx,

Thanks for the screenshot. Have you been able to test this and confirm it works fine for you? Please keep in mind the considerations in my previous reply for Google and Apple Pay to display.

All the best,
Omar

Hi Omar,
After a short investigation and several tries it turns out that the Google Pay and Apple Pay buttons never appear on Firefox, which is my default browser! What’s curious is that even on certain devices with Chrome, we don’t see them either.
I was able to see them on an iPhone 14 pro, on a Galaxy S8, on a Samsung tablet, On an Asus Desktop but not on an S10 and 2 desktop Pcs! Obviously, all these devices have G Pay activated and the user connected.
I deduce that it’s due to a recent update of Woo Stripe Gateway or Google’s API, it’s disconcerting.
Thank you very much for your responsiveness and professionalism ?? I will mark this ticket as resolved.
Very good luck to you all.

Hi @aminogfx,

Yes, both Apple Pay and Google Pay use browser and device-specific technologies. For example, Apple Pay requires Safari on MacOS or iOS, while Google Pay works on Chrome, Firefox, and most of all other available browsers. If you’re using a different browser or device, the buttons may not appear as expected. A current list of supported devices and browsers can be found here:

• https://support.apple.com/en-us/HT208531
• https://developers.google.com/pay/api/web/guides/test-and-deploy/integration-checklist

Should you have further inquiries, kindly create a new topic here.

Thanks!