Funds are not automatical captured when order changes to Processing or Completed

  • Resolved vforte

    (@vforte)


    3 years, 9 months ago

    Hello,
    I installed WooCommerce 5.0.0 on my website and configured PayPal by following your guide (i.e., https://docs.woocommerce.com/document/paypal-standard/); I’ve decided to start with a PayPal sandbox.

    In this moment I have the following configuration:

    • Email of the PayPal sandbox business account
    • I filled the PayPal token with the one retrieved from the PayPal sandbox business account
    • I inserted the PayPal API credentials (i.e., username, password and sign) from the PayPal sandbox business account
    • I configured the payment action as Authorize

    Of course, both the PayPal Standard and the PayPal sandbox checkboxes are selected.
    Also, I’ve enabled the auto-return (that works fine) and the IPN in the PayPal sandbox business account by cofiguring it to point to https://my-domain.com/?wc-api=WC_Gateway_Paypal

    When I make an order, it is initially created as “pending payment” on WooCommerce but, when I finalize it by paying with PayPal (of a sandbox personal account), the order changes to “On Hold” as expected.

    At this point, I expect that funds will be captured when the order status changes to Processing or Complete (on WooCommerce), but it doesn’t happen: Do you have any idea why it doesn’t work?

    Thanks in advance.

    • This topic was modified 3 years, 9 months ago by vforte.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    Hi @vforte,

    Since this issue is regarding the standard PayPal gateway, please contact us at WooCommerce.com > My Account > Support. You may need to create/login to a WooCommemrce account before you can access that page.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi,

    Just a heads up, I’ll be marking this thread as resolved since it’s been inactive for a while. Hopefully, you were able to get in touch with us.

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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