“Functionality may be missing” miessage

  • Resolved odonnellcompany

    (@odonnellcompany)


    1 year, 4 months ago

    I am getting the following message in my Admin dashboard:

    Constant Contact Forms has experienced issues that may need addressed and functionality may be missing. Please enable the “Support” checkbox under the Support tab in Constant Contact settings and start a forum support thread. Our support team will aid with further steps.

    Debugging logs:

    [2023-06-30 16:14:47] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
    [2023-07-04 17:34:27] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []

    Additionally, when a user submits the sign-up form on the website, they are shown the “Your information has been submitted” message but the contact does not get added to the Constant Contact list — even after a manual sync.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    For your connected Constant Contact user, is it the account owner? or is it perhaps an account manager role?

    Thread Starter odonnellcompany

    (@odonnellcompany)

    It is the account owner

    Plugin Author Constant Contact

    (@constantcontact)

    Have you been setting up the plugin on more than one site with the same user? This could be a staging website as well.

    Are you willing to share the URL for the site in question?

    Trying to whittle down possible sources of issue here.

    Thread Starter odonnellcompany

    (@odonnellcompany)

    It may very well have been a staging issue. The message was present evern after we swapped from staging to live, but it seems to be gone now. The website is https://elderjusticect.org/ if you feel like you need to look at it further, but I think right now the issue is resolved.

    Plugin Author Constant Contact

    (@constantcontact)

    We’ll leave it at that at the moment, and good to know what appears to have been causing the issue.

Viewing 5 replies - 1 through 5 (of 5 total)
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