good plugin, good support

  • Бесплатная версия 2,5 звезды, функционал очень ограничен. Платная версия 1 звезда. После покупки даже не надейтесь на поддержку. Получаете ответ от поддержки: это не наше дело или ссылку на FAQ.

    UPD:

    1) I changed my rating, 4.5 is the free version of the plugin. It’s my fault that I couldn’t figure it out. Even the free version of the plugin is suitable for my tasks.
    2) Once again contacted support, explained in great detail about the problem. Eduardo is a magician, he did the impossible and showed me how elegant and simple everything can be. Many thanks to him.
    I learned new things for myself and learned how to work with regular expressions for JS. Good experience.
    I am completely satisfied.

    Do not repeat my mistake, do not rush, try to figure it out – this takes more time.

    • This topic was modified 1 year, 7 months ago by Den. Reason: changed my mind
    • This topic was modified 1 year, 7 months ago by Den. Reason: changed my mind
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Pranali Patel

    (@pranalipatel)

    Hi @denrg ,

    Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, and we’re sorry to hear that you found the functionality of our free version to be limited.

    Regarding your experience with our paid version, we sincerely apologize for any inconvenience and frustration caused by our response(s). We aim to provide excellent customer service, and it’s disheartening to hear that we didn’t meet your expectations in this instance.

    We want to assure you that we take your concerns seriously, and we are committed to addressing them. I was able to track down a ticket related to getting the product cost and passing it to a form in our mailbox. Could you please confirm if this is the concern that you wanted help with? I would be happy to take a closer look at this and further advise.

    Thank you!

    Thread Starter Den

    (@denrg)

    Hello @pranalipatel
    Thanks for your reply.
    I contacted support and tried to describe my problem in detail. Hope the problem can be solved.
    Thanks anyway.

    Plugin Support Pranali Patel

    (@pranalipatel)

    Hi @denrg

    Thank you for giving us the opportunity to assist you with your concerns with WPForms Pro plugin. I was following your support ticket to make your experience better and it seems like your issue has been resolved now??? Thank you so much for taking the time and updating your review here.

    I see that you have rated 4.5 for WPForms Lite. Can you please share more details on how we can make your experience even better by gaining 0.5 star for the Lite version? We are happy to assist and improve our product and support for all our customers!

    Thank you again!
    Kind regards,

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘good plugin, good support’ is closed to new replies.