Functionality

  • Hello, I am looking doe a plugin that will so the following:
    -Integrate with woo commerce so that tickets can be submitted to users only after purchase and based on the product. I don’t want email addresses to be shared at anytime.
    I would like to be able to automatics the ticket inquiry to the appropriate person based on product.
    -I would like to be able to set a limit on the number of tickets that can be opened per product.
    -I would like the tickets to close after each reply back to product owner.
    Does your plugin offer this?

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  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Integrate with woo commerce so that tickets can be submitted to users only after purchase and based on the product. I don’t want email addresses to be shared at anytime.

    It is not possible in the current version. We found this suggestion useful and it will be added to our product. We have added this to our development queue to be available in future updates. There is no ETA available for now.

    I would like to be able to set a limit on the number of tickets that can be opened per product.

    Unfortunately, it is not possible.

    I would like the tickets to close after each reply back to product owner.

    Please go to Support > Settings > General > Ticket status after agent reply and select close status in the setting.

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