Fully Booked events still showing as available

  • Resolved supportnirmal

    (@supportnirmal)


    1 year, 6 months ago

    Hello

    Hope things are well with you. I am hoping you can help me out with a glitch we are having on juniorrangers.vic.gov.au.

    We currently have a program running with lots of bookings rolling it – which is great. Many of the activities have booked out. Sometimes we have an error occurring where the activity is booked out, but it is still showing that tickets are available. This has happened on a number of occasions and I can’t seem to work out why.

    Do you mind looking into it for me?

    See an example that is currently live.

    Here are the screenshots for references.

    https://prnt.sc/jLybJ0QTVceH

    https://prnt.sc/16ODeb6Vqgl-

    https://prnt.sc/ClMQle1kQsrw

    Regards and Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @supportnirmal,

    Thanks for getting in touch with us!

    I suspect there’s a conflict that’s causing the issue here. It would be good to test for conflicts. Could you follow the following steps?

    1. Deactivate all other plugins except for The Events Calendar Plugins.
    2. Switching to the Default theme.

    Please read the Testing for Conflicts article before doing anything. 

    To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

    I am looking forward to hearing back from you.

    Plugin Support Darian

    (@d0153)

    Hi @supportnirmal

    It appears that there hasn’t been any recent activity on this thread, so we’ll consider it resolved. However, if you have any additional questions or concerns, feel free to start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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