Fullscreen display in Post not working in iPad Safari

  • Resolved paviland

    (@paviland)


    6 years, 4 months ago

    Hi bhaldie

    Am not sure if you have any control over this and maybe its a Box issue. Am sure it used to work but cannot remember when it stopped. I was going to ask you to please use the first document shown in the above link but after setting it to be downloadable by non-members and clearing various caches, it does not want to allow that so I am wondering what might be happening there too.

    Any guidance would be great

    Many thanks
    Steve

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author bhaldie

    (@bhaldie)

    I still see the Login link in the table which tell me that this file will not be able to preview by non member even if you have check the ” downloadable by non-members”. Preview would allow a non member to download the file which would defeat the propose of restricting access if you want non members to be able to preview they will also need to have access to download as well.

    Thread Starter paviland

    (@paviland)

    Hmmm. I am nit sure I completely understand. I was just trying to set one file so that you could view it (and even download it) to test the iPad Safari query. Is there a way I can do this for the one file as is not now ovious to me?

    Plugin Author bhaldie

    (@bhaldie)

    click on the file click manage options, make sure “Downloadable By Non Members” is checked.

    Thread Starter paviland

    (@paviland)

    Yes, I did that already made made no difference, hence the rerason for my confusion. Even more confused now : o)

    Plugin Author bhaldie

    (@bhaldie)

    head to setting then

    and make sure that you have not turned on private globally.

    Thread Starter paviland

    (@paviland)

    Ah yes. That solved it. Thank you. Could you please now look at the iPad Safari issue using that first file to test. Many thanks

    Plugin Author bhaldie

    (@bhaldie)

    unfortunately I’m not seeing any issues using any current iPad. Can you describe to me what the issue is that you are having?

    Thread Starter paviland

    (@paviland)

    If you go to the post for that article it will open on the Preview screen. When navigating through the article, please try and press the ‘Enter full screen’ icon on the right hand side on the Box navigation panel. Whilst this works on a PC screen it does not for me in iPad

    Plugin Author bhaldie

    (@bhaldie)

    iOS does not support the Full Screen API and therefore it’s impossible to fix it.

    This is applicable to both Safari and Chrome for iOS.

    Thread Starter paviland

    (@paviland)

    Thanks for explaining and for your help with the settings

Viewing 10 replies - 1 through 10 (of 10 total)
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