Full Restore Not Working

  • Resolved hiltonmw

    (@hiltonmw)


    7 years, 8 months ago

    I have a FULL backup that is in my Dropbox folder. My site was completely trashed, so I need to build a new site and restore it.

    So, I re-installed WordPress, downloaded the plugin, logged into my account, but the backup doesn’t show.

    I can copy the file(s) manually to the wp-content/Dropbox_Backup folder.

    From there, the files show up on my site and I can click “Restore”. The plugin says that is restores successfully and some files come back, like my plugins, and my theme, but none of my posts, uploads, or pages, or theme settings/customizations come back.

    This is a huge problem for me. Am I doing something wrong? Please help!

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  • Plugin Author helena46

    (@helena46)

    Hello,

    in order to help you we would need some additional info from you that is not preferable to post in open forum due to security reasons. That is why we’d recommend you to contact our support team.
    You can submit support ticket to let us help you with your problem and provide with additional information.To help any user and customer we have 24/7/365 free support.
    – Ticket System through installed plugin page on your WordPress;
    – Email support through support(@}wpadm.com;

    We will be glad to help and support you.

    Backup & Restore Dropbox Support Team

Viewing 1 replies (of 1 total)
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