Full Page Capture to PDF

  • When enabling “Full?Page?Capture?to?PDF” option the PDF icon becomes inactive.
    Is there a solution?

    The page I need help with: [log in to see the link]

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  • Plugin Support andrewsupport

    (@andrewsupport)

    Hi,

    Could you please complete the following steps to detect the problem and find its solution? Before performing the following steps, we recommend that you perform a full backup of your site.

    1) Activate a default WordPress theme for a while (Twenty Nineteen or Twenty-Twenty) and check if the problem remains. 
    2) Deactivate all of your plugins except PDF & Print and also check if the problem is still present. If it is not, activate the plugins one by one, meanwhile checking, after which plugin activation the problem appears again. 
    3) Contact us back with information about the results.

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