Customer support should be improved !

  • mirraclothing

    (@mirraclothing)


    3 years ago

    Good Support at management level, Customer support team should improve their response time & try to resolve the issue at ground level rather than posting the structured messages for all.

    • This topic was modified 2 years, 4 months ago by mirraclothing.
Viewing 1 replies (of 1 total)
  • Plugin Author flycart

    (@flycart)

    Hi

    Thank you for the review. My apologies for any inconvenience.

    Your are using the PRO version and its license has expired one year ago.

    Even then, when you created a ticket today, we responded within 3 hours of your question (though our response time is 1 business day) and offered to help you.

    And the question was not a bug. It was an inquiry about the compatibility with another currency switcher plugin. And you have yourselves said the plugin is running smoothly in your website and inquiring about the compatibility.

    We really thank you for it as it has given us an opportunity to explain the real scenario. Unfortunately, we will not be able to provide support for expired licenses.

    Please feel free to reach out to us if you have further questions. We’re glad to assist you.

    Thanks
    Team Flycart

Viewing 1 replies (of 1 total)
  • The topic ‘Customer support should be improved !’ is closed to new replies.