Full backup does not include uploads/2014 directory?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author cuvelier

    (@cuvelier)

    Hey there,

    Thanks for getting in touch.

    Hard to stay to be honest! Could you enable support from the plugin page and we can go over things in more detail? https://bwp.hmn.md/support-center/enable-support/

    If it would be possible to have admin access to your site so I can take a look directly that would be great,

    Cheers!
    Owain

    Thread Starter msephton

    (@msephton)

    Support enabled, as requested.

    I cannot provide you with admin access.

    We are currently recovering from a site change that removed a user and all related media files that it turns out were not backed up, as they were uploaded in 2014 and that folder was not being backed up.

    Thread Starter msephton

    (@msephton)

    No exclusions were made.

    I can only think that there was a permissions problem?

    The zip was complete but did not include the 2014 folder.

    The schedule was setup during 2014.

    Please do not email the admin address on that domain, they do not go directly to me.

Viewing 3 replies - 1 through 3 (of 3 total)
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