FTP upload has started failing at GoDaddy

  • Resolved robnicholson

    (@robnicholson)


    3 months, 2 weeks ago

    UpdraftPlus (free) backups to FTP stopped working at GoDaddy on 26th July. The backup on 25th was fine. I’ve spoken with GoDaddy and they say they don’t block external FTP access from their web servers, they’ve even whitelisted the IP address of our external FTP server.

    I would have put money on it being a GoDaddy change – they have been migrating customers to new servers recently, PHP versions might have changed and it’s possible they now block unencrypted external FTP access, requiring SFTP which I know the free version of UpdraftPlus doesn’t support.

    However, I do notice there is another post on here about FTP problems. I’m going to restore the website to an earlier version as a test – to rule out UpdraftPlus update.

    The error message is:

    0740.030 (1) PHP event: code E_WARNING: ftp_nb_fput(): php_connect_nonb() failed: Operation now in progress (115)
    PHP logs this condition if a firewall blocked your FTP data channel from your webserver to your FTP server (but allowed your FTP control channel). You will need to speak to one or both of the administrators of those two servers to investigate (note that UpdraftPlus support cannot access any more information about the network than this PHP notice gives – talking to the administrators who can access that information is the next step). (line 93, wp-content/plugins/updraftplus/includes/ftp.class.php)

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support pbevanudp

    (@pbevanudp)

    Hello,

    Do you have Passive mode ticked in the FTP settings?

    Thread Starter robnicholson

    (@robnicholson)

    I do yes.

    It’s worked flawlessly for years so either UpdraftPlus changed something or GoDaddy did. I managed to restore a backup from 20th July when backups were working with an older version of UpdraftPlus – same problem. So fingers very much pointing at GoDaddy. I’m restoring a backup to a server in my dev environment as a test.

    Plugin Support pbevanudp

    (@pbevanudp)

    Hello,

    I was just checking the GoDaddy documentation and there are some guidelines here and although it says it supports passive, it may be worth testing with active also in case something has changed. Please do keep us updated with your test.

Viewing 3 replies - 1 through 3 (of 3 total)
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