FTP update can’t find plugin directory

  • My updates of plugins fail. I get a message that FTP can’t find the plugin directory. Is this an FTP configuration problem?

    • This topic was modified 5 years, 1 month ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic
Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator t-p

    (@t-p)

    Are you trying manually updating plugins?

    If so, If so review https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

    Thread Starter jnilles

    (@jnilles)

    Yes, I ordinarily do the updates manually: download the plugin and move it to the plugin directory. This works except in cases (like WordPress-seo paid version) where updates are not downloadable. So the failure of FTP causes problems ranging from extra work to complete inability to update.

    Moderator t-p

    (@t-p)

    WordPress-seo paid version

    For commercial product support please contact the author directly on their site. We feel they are best equipped to support their products and shed some light as to why you cannot update this particular product. As the author is aware, commercial products are not supported in these forums.

    Thread Starter jnilles

    (@jnilles)

    The commercial support is not my point. My point is that my FTP server apparently cannot find the plugin directory of my site(s). I assume that this is an FTP configuration error at my end and I need help to track it down. For starters, what does WordPress look for when it tries an FTP transfer from plugin-producer to recipient?

    Moderator t-p

    (@t-p)

    I assume that this is an FTP configuration error at my end

    I don’t know if it’s a permission issue. If it is,try:

    Folders:755
    Files: 644

    Otherwise, I recommend consulting your FTP documentation.

Viewing 5 replies - 1 through 5 (of 5 total)
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