FTP from FileZilla/white page

  • Morning,

    I get the famous WordPress white page (only on the admin page)

    Solutions I read asked to use FTP and rename/delete files.

    I installed FileZilla, but it requires the host, user and pwd.

    I tried https://www.myblog.com as host and my WordPress user/pwd but the connections failed.
    “connection refused by the server”

    How could I know what account/host to use?

    or any other solution for the white page?

    Thanks
    Stephan

Viewing 3 replies - 1 through 3 (of 3 total)

  • If you want to log in to your server through FTP you should make an FTP account on your server.
    About the white page problem in your WordPress back-end, you can try to use the WordPress debug function. Add the following code in your wp-config.php file:
    define( ‘WP_DEBUG’, true);
    Once you add this, the blank screen will now have errors, warnings, and notices.

    Hi frenchalacarte,

    I recently installed Filezilla and entered the URL of my site in host and WordPress admin credentials in username and password. It connected perfectly.

    As you mentioned, you are not able to connect, you can also login to cpanel of your hosting account. Go to File Manager and the folder where your files are there. Go to wp-content/themes and rename the theme you are using.
    Now WordPress will use the basic theme to display your website. If the white screen goes away, it means there is some problem with your theme.

    If you are aware what changes caused this then try renaming that file and look into the issue.

    Regards
    Yashita

    Thread Starter frenchalacarte

    (@frenchalacarte)

    Thanks you all, I manage to connect and I found the plugins which created the white page

Viewing 3 replies - 1 through 3 (of 3 total)
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