FTP Credentials needed and Server Error

  • I tried to update this 10 year old site from WP4.9.5 to 5.2.1. First I got this window asking for FTP credentials. I did add them, but then got a Server Error.

    https://tejadadesign.com/images/UpdateWP.jpg

    https://tejadadesign.com/images/ServerError.jpg

    Does anyone know what the FTP credentials thing is about? I’ve work on a lot of WP sites, have not seen that with any other site. Is it because it is Windows hosting? Or is there something wrong with the site?

    And the server error: Does that mean something is wrong on the hosting side of things? I also know it’s running PHP 5.6, is that the problem? The hosting company does not offer a higher version of PHP with this “legacy classic” hosting package.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    You’ll get the prompt for FTP access if the PHP process is unable to write to the WP directory tree on the assumption that you have some FTP credentials that do have that access. If you don’t have FTP access you can tell WP about, then you’ll need to change the ownership of the files to match whatever you have for wp-content/uploads, as I’m pretty sure that PHP is able to write to that part of the tree.

    If your host does not offer PHP 7, you should consider a change.

    Thread Starter DebT

    (@debbiet)

    Thank you. Not being very knowledgeable about PHP, I didn’t understand most of what you wrote. How do I “change the ownership of the files” ? That’s different than permissions? How do I find out what is set for wp-content/uploads so I can match?

    The host does not offer PHP7 in the level of hosting the client has. I’m working on getting the client to agree to upgrade or move their hosting, and trying to do it with no downtime.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Ownership is different than permissions. If you were using Linux, I could answer most of your questions. As you’re using Windows, I don’t know.

    Thread Starter DebT

    (@debbiet)

    Ah, ok, thanks. They are “forced” to use Windows because of an ancient ASP program associated with the web site. If I can convince them to get rid of that, we could go with Linux.

    I think I’ve reached a dead end.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘FTP Credentials needed and Server Error’ is closed to new replies.