FTP Backup not possible

  • Resolved shax13

    (@shax13)


    1 year, 6 months ago

    Hello,

    unfortunately, BackWPup stopped backing up to FTP on one of our biggest sites. The other sites are working fine. As a host, we use the same FTP server for all sites (Hetzner Storage Box). We use just different users for each site. Creating a new user doesn’t solve the issue. Backing up to local storage is fine.

    Support of Hetzner can’t detect an issue, they have already investigated.

    My suspicion is that it has something with the file size of the backup to do, as this is our biggest site (Backup of 5.5 GB).

    Another idea is that the SOURCE server, so where the backup is saved, has an expired certificate. Might this be a problem?

    I have also tried UpdraftPlus, which looks like shares the same FTP library?
    It shows a similar issue.

    Disabling Passive Mode does not resolve the problem.

    Please support, thanks.

    Besides that, great plugin, thanks.

    [10-Sep-2023 15:35:57] FTP-Client-Befehl: PASV
[10-Sep-2023 15:35:57] Antwort des FTP-Servers: Passivmodus gestartet
[10-Sep-2023 15:35:57] Hochladen ins FTP-Verzeichnis hat begonnen …
[10-Sep-2023 15:35:58] WARNUNG: ftp_nb_fput(): php_connect_nonb() failed: Operation now in progress (115)
[10-Sep-2023 15:35:58] WARNUNG: ftp_nb_fput(): Entering Extended Passive Mode (|||59900|)
[10-Sep-2023 15:35:58] FEHLER: Backup kann nicht zum FTP-Server übertragen werden!
[10-Sep-2023 15:35:58] 2. Versuche, Backup an FTP-Server zu senden …
[10-Sep-2023 15:35:58] Durch explizite SSL-FTP-Verbindung zum Server verbunden: XXX.your-storagebox.de:21
[10-Sep-2023 15:35:58] FTP-Client-Befehl: USER XXX-sub8
[10-Sep-2023 15:35:58] Antwort des FTP-Servers: User XXX-sub8 logged in.
[10-Sep-2023 15:35:58] FTP-Client-Befehl: SYST
[10-Sep-2023 15:35:58] Antwort des FTP-Servers: UNIX
[10-Sep-2023 15:35:58] Aktueller FTP-Ordner ist: /
[10-Sep-2023 15:35:58] FTP-Client-Befehl: PASV
[10-Sep-2023 15:35:58] Antwort des FTP-Servers: Passivmodus gestartet
[10-Sep-2023 15:35:58] Hochladen ins FTP-Verzeichnis hat begonnen …
[10-Sep-2023 15:35:59] WARNUNG: ftp_nb_fput(): php_connect_nonb() failed: Operation now in progress (115)
[10-Sep-2023 15:35:59] WARNUNG: ftp_nb_fput(): Entering Extended Passive Mode (|||59900|)
[10-Sep-2023 15:35:59] FEHLER: Backup kann nicht zum FTP-Server übertragen werden!
[10-Sep-2023 15:35:59] 3. Versuche, Backup an FTP-Server zu senden …
[10-Sep-2023 15:35:59] Durch explizite SSL-FTP-Verbindung zum Server verbunden: XXX.your-storagebox.de:21
[10-Sep-2023 15:35:59] FTP-Client-Befehl: USER XXX-sub8
[10-Sep-2023 15:35:59] Antwort des FTP-Servers: User XXX-sub8 logged in.
[10-Sep-2023 15:35:59] FTP-Client-Befehl: SYST
[10-Sep-2023 15:35:59] Antwort des FTP-Servers: UNIX
[10-Sep-2023 15:35:59] Aktueller FTP-Ordner ist: /
[10-Sep-2023 15:35:59] FTP-Client-Befehl: PASV
[10-Sep-2023 15:35:59] Antwort des FTP-Servers: Passivmodus gestartet
[10-Sep-2023 15:35:59] Hochladen ins FTP-Verzeichnis hat begonnen …
[10-Sep-2023 15:36:00] WARNUNG: ftp_nb_fput(): php_connect_nonb() failed: Operation now in progress (115)
[10-Sep-2023 15:36:00] WARNUNG: ftp_nb_fput(): Entering Extended Passive Mode (|||59900|)
[10-Sep-2023 15:36:00] FEHLER: Backup kann nicht zum FTP-Server übertragen werden!
[10-Sep-2023 15:36:01] FEHLER: Schritt abgebrochen: zu viele Versuche!
[10-Sep-2023 15:36:01] 1. Versuche, die Datenbank zu prüfen …
[10-Sep-2023 15:36:07] Datenbank-Check fertig!
[10-Sep-2023 15:36:07] Eine alte Log-Datei gel?scht
[10-Sep-2023 15:36:07] FEHLER: Job mit Fehlern beendet in 1930 Sekunden. Um eine korrekte Ausführung zu gew?hrleisten, musst du die Fehler beheben.
    • This topic was modified 1 year, 6 months ago by shax13.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    Hi @shax13

    turning off PHP passivie mode wont help since most of the FTP server now running under passitive mode, I would suggest you to try the following:

    • Split that big job into smaller ones
    • If there are many backup jobs uploaded to the same FTP server at the same period of time, please try to set these jobs to run backup to that FTP server at different times

    Thread Starter shax13

    (@shax13)

    Thanks for your response.

    I have removed files from backing it up to drastically reduce the load/fliesize and it doesn’t change anything, same FTP issue.

    There are no other jobs running at the same time, we have only nightly backups and my tests are during the day.

    Please help.

    Thread Starter shax13

    (@shax13)

    Having the same issue on further pages as well.

    Plugin Support happyAnt

    (@duongcuong96)

    @shax13

    Could you please try with a difference FTP server? is this work?

    In case it does, I believe this is an FTP server issue.

    Thread Starter shax13

    (@shax13)

    That’s the big issue, it works on some sites and on others not.
    Same plugin, same settings, same FTP server.

    I already reached out to the FTP server guys and they did their best and could not find an issue. There again, it works with other sites well…

    Maybe something with the FTP transfer library?
    You share the same with UpdraftPlus I think?
    There is the same issue.

    Thread Starter shax13

    (@shax13)

    Update:

    FTP Server Hoster confirmed a quick timeout after establishing a connection.

    Website Server Hoster confirmed the port range to transfer the updates are open.

    I don’t see any other options.

    For unknown reasons, it works on one site of the same hoster, but not on all other sites.

    Hello, I’m having the exact same problem on the two websites I’ve tried. On both of them BackWpUp worked without any problems before and now it doesn’t. Both in BWU version 4.0.1.

    Thread Starter shax13

    (@shax13)

    I found this, but not sure how to implement:

    https://laracasts.com/discuss/channels/laravel/how-to-fix-ftp-rawlist-php-connect-nonb-failed-operation-now-in-progress-115

    https://www.elitehosts.com/blog/php-ftp-passive-ftp-server-behind-nat-nightmare/

    Any ideas?

    Plugin Support happyAnt

    (@duongcuong96)

    hi, please help us try this, add the code to your theme functions.php file

    add_filter( 'backwpup_ftp_use_passive_address', '__return_false' );
    Thread Starter shax13

    (@shax13)

    I finally had it solved: The hoster of the WP installation had to whitelist the destination IP address.

    Thanks for your help.

Viewing 10 replies - 1 through 10 (of 10 total)
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