Frustratingly flaky

  • I have two sites with the same set up. With one this plugin works well and has sent post-order emails successfully. The other one has been a complete headache. Firstly the API key wouldn’t save. Secondly it wouldn’t sync with products or orders, and shows no option to resync. No checkbox field appears on the checkout so it’s been quite useless.

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  • Plugin Support khungate

    (@khungate)

    Hey @gillyfleur,

    Thanks for your feedback, that is frustrating. I came across your review and wanted to chime in to see if I could help provide any troubleshooting assistance or pass any useful feedback to our developers.

    Just to get a handle on the situation you’ve experienced so far, could you provide a few pieces of information to help me catch up?

    – What plugin version are you running?
    – What version of WooCommerce are you running?
    – Is your site self-hosted, or is it a wordpress.com business account?
    – If it’s self-hosted, who is your hosting provider?
    – Is there any logging errors in the plugin’s logs tab (when it’s set to standard or debug)?

    Thanks in advance for these details. I’ll keep an eye out for your reply.

    – Kyle

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