Frustrating error where discounts are ignored when charging customers

  • Resolved thatoneplacegj

    (@thatoneplacegj)


    10 months ago

    Hello, I have reached out to every support team with no luck so lets see if you can help. We are a higher risk business so sometimes our customer’s banks will initially reject a transaction and make them approve it before being able to chekc out. This is no big deal, it happens with online purchases.

    However- IF our customer experiences this rejection and tries to complete the original transaction after clearing it with their bank ALL of the discounts are ignored and they are charged full price. The order receipt shows all the discounts. Everything looks perfect… but they are being overcharged. This ONLY happens if that rejection happens and they complete the original transaction. If they clear it with their bank, completely cancel the original order, then checkout with a new order everything will work perfectly. It happens to discounts from other plugins, it even seems to happen to the core woo coupons.

    After contactign many developers and multiple support teams they think it is a core woo problem but after contacting them, they want to point the fingers at the plugins. Just to cover all my variables I’d like to check with you guys to see if there’s a fix for this issue! Please, there’s no documentation about it anywhere and it’s been an issue since we started taking payments. Yes, I’ve contacted the processing gateway support and they assured it is not an issue on their end because it is Woo that tells what to charge. Since this plugin manipulates prices it may be causing a conflict. Any help is appreciated.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • sangeethasrinivasan

    (@sangeethasrinivasan)

    Hello,

    Thank you for reaching out. This is Sangeetha from the Customer Support Team.

    We sincerely apologize for any inconvenience that may have been caused. However, please do not worry as we are more than happy to assist you in resolving the issue.

    To better assist you, could you kindly submit a support ticket through this link: https://www.flycart.org/support ? In your ticket, please provide us with the following details:

    • Screenshots of discount rules configured
    • Video screen cast indicating the issue you are facing
    • Site URL

    Once we have these details, our team will be able to investigate the issue further and provide you with a solution promptly.

    Looking forward to resolving this for you!

    Thanks
    Team Flycart

    sangeethasrinivasan

    (@sangeethasrinivasan)

    Hey @thatoneplacegj

    Hope you are doing good. ??

    We just wanted to check in and see if the issue has been resolved. If not, we would be more than happy to help you out. Could you kindly open a ticket here: https://www.flycart.org/support and provide us with the requested details? Our dedicated support engineers will be able to assist you promptly.

    We are committed to resolving this for you and look forward to hearing back from you soon!

    Thanks
    Team Flycart

    Hey there,

    Just wanted to followup,

    Since we have not received any response, this conversation has been closed.
    If you require further assistance, please feel free to get in touch and create a support ticket by clicking here: https://www.flycart.org/support our support engineer will be available to assist you with your inquiries.

    Thanks,
    Team Flycart

Viewing 3 replies - 1 through 3 (of 3 total)
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