Frustrated with Lack of Beginner-Friendly Resources

  • chattingwiththelightkeeper

    (@chattingwiththelightkeeper)


    5 months, 2 weeks ago

    MailPoet seemed great for building an email sign up form and a basic newsletter, my two goals however, my experience was hampered by a lack of clear and up-to-date documentation. This made it difficult to use MailPoet effectively, especially for someone new to WordPress.

    My issues were:

    Confusing Documentation: The documentation I found often did not match the actual interface I was seeing within the plugin. This led to a lot of confusion and wasted time trying to figure out where to find settings or how to complete tasks.

    Mobile Issues: My MailPoet forms did not translate well to mobile. In today’s mobile-first world, this is a GIANT drawback.

    MailPoet would greatly benefit from a complete overhaul of its documentation, ensuring it is clear, up-to-date, and reflects the current plugin interface and the plugin could be improved by including more mobile-responsive design options or a way to optimize forms for mobile viewing, plus beginner-friendly tutorials or a step-by-step setup guide would be immensely helpful for new users.

    If you are new or inexperienced, pass on Mailpoet.

Viewing 1 replies (of 1 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @chattingwiththelightkeeper ,

    We truly appreciate you taking the time to provide your candid review of MailPoet.

    I’m pleased to inform you that we’ve recently undertaken a comprehensive project aimed at revising and updating our documentation. This initiative was specifically directed at enhancing clarity, ensuring currency with our latest plugin interface, and improving the overall user experience for both seasoned users and newcomers to WordPress.

    Your Insight Matters:
    In order to address the concerns you outlined directly, we would be grateful if you could share with us any specific areas or topics within our documentation that you found confusing. This will enable us to focus our efforts more effectively and make improvements where they are most needed.

    Optimizing Mobile Responsiveness:
    Regarding the mobile responsiveness of our forms, we acknowledge the importance this holds in today’s digital landscape. Although our forms are designed to be mobile-responsive, there are instances where the interaction with certain themes or custom settings may require additional adjustments.

    Luckily, we offer a guide that provides custom CSS code to fine-tune the display of subscription forms on mobile devices. Your particular concern about forms not translating well to mobile can often be mitigated by adapting the styles as suggested in our guide: Adding Custom CSS to Your Website.

    Personal Assistance:
    If you did not already, I encourage you to reach out to our support team for any urgent issues or specific assistance. Our dedicated team is on stand by to guide you through the process, ensuring you get the most out of MailPoet.

    Your satisfaction is important to us, and we are committed to making your experience a better one. We look forward to your response detailing specific documentation concerns, and we are here to provide any further assistance you may require.

    Thank you for choosing MailPoet.

Viewing 1 replies (of 1 total)
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