Frontpage Image update issues resolved

  • flyers123

    (@flyers123)


    11 months ago

    Re: Spectra starter templates free version

    Recently, I had come across issues to do with updating images on frontpage. Hence I contacted the support team and got a response quite promptly with the steps to follow to identify the cause. Following the steps mentioned in the support email, I was able to locate the culprit plugin (Optimole – image optimization plugin serves images as cache) and after deactivating the plugin, the image not updating issue was resolved promptly. Through the support email I was also able to learn about website staging process (YouTube video link shared by support person) to identify and eliminate the issues in staging environment without affecting the live website. I’m extremely thankful for the prompt and fair resolution that I received.

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  • Plugin Support BSF- Mohsin Ghouri

    (@mohsinbsf)

    Hi @flyers123,

    Thank you for sharing your experience with us! We’re thrilled to hear that our support team was able to promptly assist you with resolving the issues you encountered with updating images on the front page.

    At Spectra, we prioritize providing timely and effective support to our users, and we’re delighted that you found the steps provided helpful in identifying and resolving the issue.

    We’re also glad that you found the information about the website staging process helpful. Utilizing staging environments is indeed a valuable practice for identifying and addressing issues without impacting the live website.

    Your kind words serve as motivation for our team to continue delivering exceptional support and resources to our users. If you ever have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!

    Once again, thank you for choosing Spectra, and we appreciate your feedback!

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