Frontend styling is poor and can’t be edited with Yellow Pencil

  • This forced message is really not helpful: “Customer Portal is only accessible by Customers. Looks like you are a support staff“

    There’s no way to style the Support Portal with Yellow Pencil due to this overreaching assumption.

    Staff may also need to view and log their own support tickets.

    This is a completely unnecessary and ill-considered blocker to using this plugin.

    It could be be 5-stars for functionality, but the poor front-end design, plus the blockers to fixing it, are just a frustrating waste of time.

    The one thing you should never do with offering anything is waste someone else’s time, or stop them doing the things they could otherwise do.

    Why not just respect the theme styling and Admin user freedom to choose who sees what.

    These are simple problems to solve, and unnecessary overreaching controls of the front-end experience that just harm an otherwise capable plugin.

Viewing 1 replies (of 1 total)
  • Plugin Support Ahsan Chowdhury

    (@ahsannayem)

    Hello @surferking ,

    Thank you for taking the time to leave a review and for choosing our Products. We appreciate your feedback and value your input. We’re glad to hear that you had an overall positive experience with us.

    Regarding the issue, “Customer Portal is only accessible by Customers. Looks like you are a support staff“ can be customized using the custom CSS code. If you share specific requirements, I will assist you with the code. Alternatively, you can open a support ticket on the ManageNinja Portal. I will be there with you.

    Regarding access by the support staff, we have a dedicated front-end agent portal. The support agent doesn’t have to log in to the backend to reply to any ticket. Here is the detailed doc: https://fluentsupport.com/docs/forntend-agent-portal/

    However, the good news is that, on the very next release you have full control to customize the postal without using any code. Here is a sample screenshot of the beta version: https://prnt.sc/_b86KDMAMDKr

    If there’s anything specific that you think we could improve upon or any suggestions you’d like to share, please feel free to reach out to us. We’re always striving to enhance our offerings and provide the best possible service to our customers.

    Your support means a lot to us, and we hope to have the opportunity to serve you even better in the future. If you have any further questions or concerns, don’t hesitate to contact us. We look forward to the chance to exceed your expectations on your next visit.

    And if you considered your review, it would be much more appreciated.

    Thank you once again for choosing Fluent Support.

Viewing 1 replies (of 1 total)
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