Frontend Editor not working

  • Resolved siwhyatt

    (@siwhyatt)


    3 years, 10 months ago

    This isn’t particularly urgent, but I happened to notice today issues with the frontend editor for the mainpage.

    When logged in as admin, the front page does not display correctly and can’t be edited.

    Fortunately, it displays fine when not logged in as admin, so no major issue for me at the moment as don’t need to edit design.

    I checked and it’s happening on a couple of sites on which I have KB installed, though could potentially be a conflict with another plugin I have on both sites as tend to install more or less the same plugins.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author echoplugins

    (@echoplugins)

    Sorry for the trouble you are having and thank you for reporting this to us. Our dev team is trying to replicate it but have not been able to do so yet.

    We would love to get more information on your site setup. I’m not 100% certain without further information on the cause of this issue, it could be a third party plugin interfering with our code or a theme like you mentioned.

    Can you please open a support ticket on our website so that we can identify the issues, I don’t think it’s a good idea to list your information on a public forum, we have some questions to follow up.

    If you can please submit a ticket on our website here: https://www.echoknowledgebase.com/technical-support/

    Please fill out the form as best as you can so that we can further diagnose your issue.

    Thank you!
    Dave.

    Plugin Author echoplugins

    (@echoplugins)

    Resolved via our website support form.

Viewing 2 replies - 1 through 2 (of 2 total)
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