from_email field issue in organizer notification

Hi,

If you are talking about paid add ons, then for the paid add ons support, you need to open the ticket here: https://support.wp-eventmanager.com/portal/home

Regards
WP Event Manager

Hi,

I’m not talking about paid add ons.
What I’m refering to is when someone just register giving his name and email, the organizer receives an email with the details of the attendee (name and email).
In the notification email form, there’s a field [from_email] that should give the attendee email but we receive the organizer email.

Hi @jcminni,

Can I have your site URL? so we can investigate in detail.

Regards
Ashok

Here is the link:

https://xceedure.com/events/itil4-foundation-global-online-event/

@ahmadkshuja @jcminni

Are you sure that you are using WP Event Manager Plugin ? It seems that it not our plugin because we do not have total slots or booked slots.

Please let me know which plugin you are using.

Thanks

Hi,

I’m sure I’m using your plug-in!
The website URL is https://spirit-alchemists.life
Do you need the exact URL of the event?

Jean-Christophe

Here is the exact URL of the event:
https://spirit-alchemists.life/%C3%A9v%C3%A8nement/cercles-alchimiques-202002/

Thanks

@ashokdudhat, any news of the problem?

@jcminni ,

Our team is workingon it.

Yes, hopefully tomorrow you will have solution.

Thank you.

Hi @jcminni,

As per the documentation and default process from name and email will be the attendee name and email.
[from_name] – Attendee name
[from_email] – Attendee Email

I would suggest you use an organizer shortcode for organizer information.
[event_post_meta key="_organizer_email"]

Thank you

@hiteshmakvana, @ashokdudhat

Thank you for your answer but I already know that and using these in the notification of the registration.
However when using [from_email], I should receive the attendee email but I’m receiving the organizer email!
There should be a bug somewhere where the link between [from_email] and the attendee email is incorrect.

I hope it’s clear enough.

Thank you

Hi @jcminni

Thank you for providing information. I will ask our development team to double-check this issue.

Thank you

Hi @hiteshmakvana

Any news?

Thank you

Hello. Anything new on that? I’m about to have that problem.
Thanks