From – Reply To Confusion?

  • Resolved manm0untain

    (@manm0untain)


    4 years, 10 months ago

    Hi

    nice looking plugin so far. Easy to set up etc. I am somewhat confused about the various FROM / REPLY TO fields in the notifications.

    Being a contact form of course we want the customer emails to go to our support inbox to be dealt with. And, support being busy, just wants to hit REPLY and reply to the user in question.

    However it seems we can’t do that. If I put the users submitted EMAIL into the FROM field {field_id=”1″} it overrides this and uses the noreply@ from our SMTP plugin. Yes I know you’ve said on your how-to that it needs to be the SMTP default email.

    No problem, so in theory we can instead send it from the noreply@ and just set the REPLY TO to the users email data. Except, that doesn’t work because instead it puts BOTH the noreply@ and the reply-to email addresses in the reply-to field. WHY is it putting 2 emails into the noreply field? I only have 1 field configured in the plugin settings?

    With 2 email, our support staff need to be copying and pasting stuff and wasting their time. This seems like a bug, a shame because as I say it’s an otherwise nice looking system.

    Please advise thanks.

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