From Name setting ignored

  • Resolved SYPOMark

    (@sypomark)


    1 year, 1 month ago

    Hello there,

    Thanks for this plugin. It is far easier to use than other SMTP solutions and just works!

    The only problem I am having is that the From Name when set in the Connection settings is being ignored. This is despite Force Sender Name being selected. If I view the Connection Details, on the plugin homepage, the Sender Name is as expected. However, whenever an email is received from the website, it has the wrong sender name.

    Please can you help with this? Thanks in advance.

    Mark

Viewing 2 replies - 1 through 2 (of 2 total)

  • We are experiencing this issue as well on our websites using Gmail SMTP….

    • This reply was modified 1 year, 1 month ago by 99rchris.
    Plugin Support Amimul Ihsan

    (@amimulihsanmahdi)

    Hi there,

    If you are using the GMAIL or Outlook API connection, please note that the From Email and From Name will be automatically set to the email used to generate the API keys. To use a different email and name, you must generate a new API key using the desired email and set the account name to the desired name. For example, if you would like to use [email protected] as the From Email and ‘Email From X’ as the From Name, you should generate the API key using that email

    You can configure other services like SendGrid/Amazon SES which support verifying a different From Email for a single API key.

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘From Name setting ignored’ is closed to new replies.