From Name missing when using Postmark

Hi @gregf ,

Hope you are doing good. Let us reproduce your case on our end we’ll get back to you.

In the mean time do let us know if there is anything else we can help you with.

Thanks!

Hi @gregf,

I hope you are doing well.

After looking into your case we found that it might be due to the setting of the message in the message tab. The checkbox field must be checked to ensure that the name and email address are sent with the email.

Follow the following steps:

1. Go to the Settings
2. Go to the Message Tab
3. Mark the check boxes below the ‘Email Address’ and ‘Name’.

For Reference see the screenshot below:

Go to the Link

• This reply was modified 1 year, 3 months ago by postsmtp.
• This reply was modified 1 year, 3 months ago by postsmtp.

This didn’t work. I checked both boxes on the Messages tab and the test message still didn’t have the From Name. As a data point, other installations that send using SMTP include the From Name, even with these boxes unchecked. This behavior seems to be unique to Postmark.

Thanks.

Hi @gregf ,

Hope you are doing good. We were unable to reproduce the case on our end. Can you check on your end? It could be a conflict with some other plugin.

Looking forward to your confirmation.

Thanks

On a staging site (staging.safedrain.com), I disabled all other plugins and activated the 2023 theme. Same result. Any other troubleshooting ideas?

Hi @gregf,

I hope you are doing well.

Please share your Diagnostic test report so we can help you further. You can access it from?Dashboard?> Troubleshooting >?Diagnostic Test.

Looking forward to your response.

Thanks and regards,
Support Team – WPExperts 

Here you go. From the original (not staging) domain.

Mailer: postsmtp
HostName: safedrain.com
cURL Version: 7.29.0
OpenSSL Version: NSS/3.53.1
OS: Linux s1.webdancers.com 3.10.0-1160.53.1.vz7.185.3 #1 SMP Tue Jan 25 12:49:12 MSK 2022 x86_64
PHP: Linux 8.1.22 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 6.2.2 en_US UTF-8
WordPress Theme: Safe Drain
WordPress Plugins: InfiniteWP – Client, The SEO Framework, Bulk Page Creator, Code Snippets, Duplicate Page, WP Armour – Honeypot Anti Spam, Imsanity, Kadence Blocks – PRO Extension, Kadence Blocks – Gutenberg Blocks for Page Builder Features, Kadence Conversions – Popups, slide-ins, Kadence Pro – Premium addon for the Kadence Theme, HubSpot All-In-One Marketing – Forms, Popups, Live Chat, LiteSpeed Cache, Ninja Forms, Post SMTP, Redirection, Reveal IDs, Termageddon + Usercentrics, UpdraftPlus – Backup/Restore, Wordfence Security, Analytify Dashboard
WordPress wp_mail Owner: /var/www/vhosts/safedrain.com/httpdocs/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
WordPress wp_mail_from Filter(s): wordfence::fixWPMailFromAddress
Postman: 2.5.9.3
Postman Sender Domain (Envelope|Message): safedrainusa.com | safedrain.com
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: PostMark (https://smtp.postmarkapp.com:587)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 43 | 0

Hi @gregf ,

I hope you are doing well.

We tried to reproduce your case but the issue is not found on our end. You have to deactivate plugins one by one and switch the theme to the default theme. Check your issue by sending the test email and let us know if your issue is there.

Looking forward to your response.

Thanks and regards,
Support Team – WPExperts 

• This reply was modified 1 year, 2 months ago by postsmtp.

As mentioned earlier, I tried disabling all other plugins and switching to the 2023 theme on a staging site, with the same result.

I’ve given up on using Postman and switched to Brevo, which works as expected.

Thanks.