From Name Field on Confirmation Email

Hi BMGS please check the following URL to check your settings.

Regards

I did see this page in the FAQ. Where it says My Site Name, I have Blue Moon Gift Shops, but that isn’t what it being displayed when the confirmation email is received. I was filling out the form and submitting it to test something else when I noticed this. Any ideas why it wouldn’t be using my text?

Did you enter Dear [from_name],?

Yes, and it shows the imputed name the customer put into the form perfectly int he confirmation email. But the where our company should appear to them as the sender of the email, it’s not showing up correctly.

Do you have the latest version of the plugin installed? What have you entered on the following field? Confirmation email “From” name:

Can you carry out a test? Remove all entries from Confirmation email message:

Thank you so much for trying to figure this out!

I checked and it says I have “Version 4.0.33 (up to date)” unless there is really a newer one it WordPress isn’t aware of.

It says:
Confirmation email “From” name: Blue Moon Gift Shops

I removed all text from the Confirmation email message: section and saved. It of course gave the error message that all fields need to be filled out. When I submit the form, no email is sent. Then I put back some plain text in the message section and it shows my email address as the from/sender when I get the confirmation email. The text I currently have in the message is:

Thank you for your request for more information about opening a shop at Blue Moon. We will contact you as soon as possible. Please feel free to give us a call at 910-799-5793 in a few days to make sure your information was received. Thanks and have a wonderful day!

Warm regards,
The Blue Moon Staff

Hi, is the message above saying that your issue is resolved?

Oh, no sorry. I just did the things you mentioned to try. I tested the form after I removed all entries from Confirmation email message and after putting back in simple text just to make sure the [from_name] I used before wasn’t what was messing it up. Let me know what I should try next. Thanks!

What have you entered in the following field Email Subject Prefix: under the Basic Settings tab?

That field has “Vendor Info Request” in it. That does show up as the subject when we receive an email from someone filling out the form.

Can you disable all your other plugins except this one and carry out another test?

Ok, I disabled all other plugins and submitted the form. I got the same result for the From field when I received the confirmation email. It’s not the end of the world if it doesn’t show our name but it would be nice.

I will get in contact with @mike Challis the plugin’s author about your issue.