From Name and Email Not Working

Hi @kokoruz,
Thanks for your message.

Which notifications do you have set-up where this is an issue?
Is it happening on all notifications or only some?

Do you have any other email plugins installed, such as an SMTP plugin or another plugin that sends emails? Sometimes these override the default from and to email headers.

It seems to be working now. Not sure if there was a cache issue with other plugins or changes I was attempting or the fact that I changed the email from “name”@”domain.com” where real email is managed through Outlook to wordpress@”domain.net” where this internal site lives.

Could the issue have been the .com vs the .net? I did try some SMPT plugins to use the .com email. The first was WP Mail SMTP which was configured to the Outlook server. The mail was being delivered but with a warning related to the .com/.net source. I disabled this as I did not want to alarm people with this warning.

The second was Post SMTP recommended by the Plugin. This plugin gave an error delivering the mail. It generated 5 emails log information.

Any insight to what I have said would be welcome reading. Thank you for your plugin!

Hi @kokoruz,
Hmm. It’s hard to say but it could be determined by your hosting/email set-up.
Sometimes, if your email comes from a different domain to your website, this is flagged as potential spam or perceived as being illegitimate. I’ve found it’s worth putting email on a subdomain instead of another domain, which allows the domain and email sub-domain to have separate ratings with regards to spam, etc.

Hope this helps.