FROM name and email address keeps reverting to wrong name and address

  • Within settings, I have the correct sender entered:
    FROM: Dose of Discovery, contact @ doseofdiscovery.com

    However, when the newsletter automatically sends (or anytime I go to edit it), the FROM name reverts to my personal email address and the email reverts to an email address that doesn’t even exist (info @ doseofdiscovery.com).

    How do I get the Name and email address to stay consistent?

    • This topic was modified 7 years, 10 months ago by beth4889.
Viewing 8 replies - 1 through 8 (of 8 total)

  • Make sure to also change this information on the latest step (Step 3) of the newsletter creation process.

    Thread Starter beth4889

    (@beth4889)

    Yes, I already did that. I change it in the last step, save, and activate the newsletter. But then every time I go back to edit the newsletter again it will have reverted back to wrong name and email address. I can get a test email to go through correctly once, but once activated it does not work.

    I have this exact problem. The settings always revert to an incorrect sender name. At the very least, can you tell us where in the database this setting is saved so that we might change it at a database level?

    Thread Starter beth4889

    (@beth4889)

    Can you please advise @wysija? I have not yet received any possible solutions for my problem, and it appears as though I’m not the only one experiencing this issue. I would really love to be able to use this app.

    I too am having exactly the same problem. The correct address is set in Advanced Settings. If I change the address in step 3 of newsletter edit, and activate, it works. But then as soon as I edit the newsletter it reverts to the name and address that MailPoet invents.

    For others having this problem, here is a work-around – provided you have access to the WordPress database. If so, you can find the newsletter definition in the table wp_wysija_email and edit the from and reply to fields there. The table contains both the template and the instances, but it should be obvious which is which – the template has never been sent and probably has a generic title. In my db it has a type of 2

    Hope this helps you until the problem gets sorted

    Thread Starter beth4889

    (@beth4889)

    I have access to the WordPress database, but I’m not sure how to find that email file for the plugin. I dug around a bit but didn’t see anything.

    beth4889
    Do you mean you couldn’t find the wp_wysija_email table?
    If so, how are you looking at the database? If you usephpMyAdmin, just look down the list of tables
    Or you couldn’t find the particular email within that table?
    I suppose that depends on whether it’s a one-off email or an automatic one. The automatic emails are, I guess, type 2. To find a one-off email I guess you’d have to say don’t email it yet, save it and then look for it in the table.

Viewing 8 replies - 1 through 8 (of 8 total)
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