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  • If an email is being sent from your website domain, it should now have a FROM address from that domain. This is because emails are being spoofed by spammers and are being sent from a different domain (e.g. I send you a message from my domain but claim to be sending it from paypal.com). Such messages are being routed into the Spam folder, and so best practice is now to include a FROM email address that is from the website domain. Look at the following setup:

    == MAIL ==
    From: [your-name] <[email protected]>

    What happens and why:

    1. When you receive the message, it will have the sender’s name and be from the “wordpress” email address specified in FROM (Depending on your hosts, this may need to be a real email address (test to see if it processes), and it does need to be @your-domain.com).
    2. Adding the Reply-To: [your-email] in ADDITIONAL HEADERS means that you can reply to the sender by hitting the Reply button in your email client.

    Thread Starter zephs

    (@zephs)

    Thank you for such a detailed answer. Everything is clear and everything works !!! Of course ??

    Happy to hear that helped ??

    I’m having this same problem, but here’s where I’m stuck…My work email address is the “catch all” email address where all of these contact form submissions are being sent to. So, for example, if the message is for Human Resources, I simply click on forward and send it to them.

    Ever since this change was implemented, whenever I forward something to someone and they click reply to respond to the sender, it populates the “To:” field automatically with the “From” email address from the website domain and the reply-to information isn’t included in the forward. I have to send them that person’s email address separately.

    I would appreciate any guidance.

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