From email not overridden correctly using GravityForms

  • Resolved mrengy

    (@mrengy)


    1 year, 2 months ago

    I’ve connected the plugin to Gmail as a mailer, and I’m trying to control the “from” email to be different for different email notifications triggered by form submissions in GravityForms.

    The gmail account I’ve used to connect the Gmail mailer is hof@[my-domain].org.

    On a hall of fame nomination form email notification, I want emails to be sent from hof@[my-domain].org. This works as expected with the WP Mail SMTP plugin set up and the mailer connected.

    On a different form’s email notification, I want emails to be sent from a different email address specified: em…@[my-domain].org. I thought I configured things correctly between WP Mail SMTP settings and GravityForms notification settings, but it’s not working as expected.

    Under WP Mail SMTP general settings, I have:
    From Email: hof@[my-domain].org
    Force From Email: off
    From Name: [org name]

    Under GravityForms Notification settings for one email notification (In Memoriam form submissions), I have:
    From Email: em…@[my-domain].org
    Reply To: em…@[my-domain].org

    The actual email notification comes through as
    From: em…@[my-domain].org <hof@[my-domain].org>
    Reply-to: em…@[my-domain].org

    I want the actual email notification to come through as
    From: em…@[my-domain].org <em…@[my-domain].org>
    How might I do this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter mrengy

    (@mrengy)

    side note: I’m not on the pro version of the WP Mail SMTP plugin.

    • This reply was modified 1 year, 2 months ago by mrengy.

    Hi @mrengy,

    Thanks for reaching out.

    To do what you are requesting would require the use of an Additional Connection and Smart routing (features available in the Pro version only).

    Just to provide more context – an additional connection is a supplemental mailer configuration on your site. Smart routing enables you to route your emails through a specific additional connection based on a set of rules or conditions.
    ?
    ?You can learn more about Additional Connections here:

    https://wpmailsmtp.com/docs/configuring-additional-connections/

    And you can learn about Smart Routing here:

    https://wpmailsmtp.com/docs/setting-up-smart-email-routing/

    I hope this helps with clarification.

    Thanks ??

    Thread Starter mrengy

    (@mrengy)

    Thanks. Aside from upgrading to the pro version, I might work around this by setting up the mailer connection with a different / more central email address (like info@[my-domain].org or the one referenced in the original post, em…@[my-domain].org) and use the “from” and “reply-to” setting on individual notifications where I want it to use hof@[my-domain].org.

    • This reply was modified 1 year, 2 months ago by mrengy. Reason: closed parenthesis
Viewing 3 replies - 1 through 3 (of 3 total)
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