“From Email” is overriding Elementor forms even though “Force” is unchecked

Hi @imgraeme,

Thanks for reaching out! You can only send WordPress email notifications from your WP Mail SMTP authenticated email account. The purpose of the WP Mail SMTP plugin is to authenticate your email before sending it so that your emails will not be flagged as SPAM.

In case it helps, you should be able to set a “reply-to” email within your contact form notification settings. Please refer to Elementor documentation. If not, you can use a plugin like WPForms plugin to create your forms, which allows you to set a reply-to email.

I hope this helps. Thanks!

Hey thanks for the quick reply!

Per your comment, isn’t that in conflict with the implied behaviour in the From Email settings? e.g.:

Here the From Email is set in the Elementor form, as well as the From Name. The From Name overrides the name set in WP Mail SMTP successfully, but the email does not:

Based on what you say, does that mean that all emails from the site, wether admin related, WooCommerce checkout emails, Elementor forms, etc., will all need to send from the same email address?

Thanks

Hi, @imgraeme!

Thanks for following up!

Since you are using the Google / Gmail mailer, please kindly know, that Google / Gmail forces the From Email on any part of your website to match the email address for the account you’ve connected (including any aliases you’ve configured). So, you can use only those From Email addresses that you have in the dropdown here.

So, to reach your goal, you’ll need to add the desired email address as an alias.

Kind regards

Okay, thank you.

I agree this toggle from WP Mail is misleading.
We have one site hosted on siteground and the FROM EMAIL from the elementor form settings is respecting/working.
(not just the reply-to works, but also the from/sender is the e-mail address from the form email field)

The same setup is used on three other sites BUT hosted on cloudways and always uses the FROM EMAIL of the wordpress admin and completely ignores the FROM EMAIL setup inside Elementor.

All mentioned sites did NOT use any SMTP plugin.
To this day nobody could explain to me why it works on siteground and not on cloudways.

I was hoping WP Mail SMTP would allow me to have the FROM EMAIL of Elementor forms be respected and I am sad to read that even with an SMTP plugin it is not possible.