From admin page every every link leads to an empty page including update.
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So essentially every navigation option from my admin dashboard is leading me to a blank screen. Occasionally, it lets me access the Plugins and Appearance menus. I’ve tried all the typical remedies I know (turning off all plugins etc).
Furthermore, the link to update to version 4.4.1 also leads to a blank page. I’ve found one related post but their solution didn’t work for me. Any advice is greatly appreciated.
Thank you!
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If you have already deactivated plugins and theme, the next step would be to upload the current version of WordPress. You will not lose any content with this straight-forward process.
Do you have access to your WordPress installation either through logging into your host account and accessing File Manager or do you have an fto client such as Filezilla?“1. Backup your database. Read Backing Up Your Database for a detailed explanation.
2. Backup ALL your WordPress files in your WordPress directory. Don’t forget your .htaccess file. “Yes and I’ve completed 1. through PHPMyAdmin. However, I’m a bit rusty with 2. is that simply logging into my site as the admin and exporting the WordPress files as an XML doc? I know I used FileZilla to launch my site and I want to ensure I’m not missing anything.
Cheers and thanks for the help.
I used FileZilla to launch my site
Actually, we won’t be touching anything to do with the database.
The process is as follows without losing any content of your site:
You can use Filezilla for this.
First, downloaded a fresh copy of WordPress to your computer and unzipped it.
Being as there are may be other files that are not a part of WordPress, I will list the exact files and folders to replace.
Through Filezilla, go to public_html and, if you installed in the root, you should see your entire WordPress installation. If you installed WordPress in its own directory (folder) then let me know before proceeding.
The files/folder you will NOT replace:
– wp-content folder
– htaccess (if one is there)
– wp-config.phpDo not rush doing this!!
Next, you will first delete all the following and then upload new, one folder or file at a time:
– wp-admin folder
NOT wp-content folder
– wp-includes folder– the following files only:
index.php
wp-activate.php
wp-blog-header.php
wp-comments-post.php
NOT wp-config.php
wp-cron.php
wp-links-opml.php
wp-load.php
wp-login.php
wp-mail.php
wp-settings.php
wp-signup.php
wp-trackback.php
xmlrpc.phpThere will be a “wp-config-sample.php” in the fresh WordPress. Do not upload this.
This will replace your WordPress files without losing content.
Check your site and post back here with your results. I will be monitoring this thread for your reply.
Okay so I got every uploaded as instructed. It successfully updated the site was working fine.
Then I updated my Virtue theme and it transferred all my “Pages”, “Portfolio” etc to “Posts” and the site is totally blank at the moment.
I did receive a few “table errors” after uploading 4.4.1 manually but the site worked fine until Virtue was updated.
I did receive a few “table errors” after uploading 4.4.1 manually
Do you know, or still have, what the table errors were?
but the site worked fine until Virtue was updated.
You could contact Kadence Themes, explain what happened and request the previous version. If they have one and can have you download it to your computer, then you could delete the latest version and upload the previous version.
Do you know, or still have, what the table errors were?
Unfortunately, no I didn’t think to grab a ss.
Even with other themes all my site data is just regurgitated as one insanely long blog post. Additionally, the navigation menu is totally gone etc. So it doesn’t appear to have anything to do with the specific theme. Perhaps those errors were finally visible after I updated the themes and it refreshed the site :[
I’ve got everything backed up, is time to just redo this all over? Extremely appreciative of your help.
Even with other themes all my site data is just regurgitated as one insanely long blog post. Additionally, the navigation menu is totally gone etc. So it doesn’t appear to have anything to do with the specific theme.
You are correct.
Because of the database errors, there are probably corrupted rows in it.I’ve got everything backed up, is time to just redo this all over?
Actually, contact your host because they should have backups of just your database. They could restore the database from a day or two ago. You shouldn’t have to touch your files, just the database.
Let them know everything you have done so far, such as replaced the WordPress core files, etc. – and how this occured.
Done and done, now I’m back to step 1. Should I go ahead with the manual update again and see if won’t work this time?
If you can think of any screen shots I should take of FileZilla etc that might illuminate my issue that may help solve it.
Actually, see if your site is working first…
Check your main site (…actually a link to your site would help). Is it working?Check to see if you can login: (your site)/wp-login.php. Can you?
Does you admin screen have everything? (check all the links in the left menu). Can you get everywhere or is it blank?
If you can get to them, make sure that all your plugins are deactivated and that you are using the default 2016 (…or 2015, 2014, 2013) theme.
Main site works fine, I can login and can access everything I could when I originally posted (i.e. Plugins, Themes, Appearance etc work; Posts, Media, Pages etc don’t)
The admin screen appears totally normal outside the blank screen issue.
All plugins are currently deactivated.
I was just checking everything over…
All plugins are currently deactivated.
Are you sure? …because Woocommerce is still functioning.
Okay, so now all of them are definitely deactivated.
Sorry for the delay in answering, I was called away. You can go ahead with the reinstall.
Noticed a wp-config-sample.php on my site from 2015
Also on first signing into my wp admin page:
“Database Update Required
WordPress has been updated! Before we send you on your way, we have to update your database to the newest version.
The database update process may take a little while, so please be patient.”
Followed by:
“WordPress database error: [Table ‘andgil8_nwb.nw_categories’ doesn’t exist]
SELECT * FROM nw_categories ORDER BY cat_IDWordPress database error: [Table ‘andgil8_nwb.nw_post2cat’ doesn’t exist]
SELECT post_id, category_id FROM nw_post2cat GROUP BY post_id, category_idWordPress database error: [Table ‘andgil8_nwb.nw_linkcategories’ doesn’t exist]
SELECT cat_id, cat_name FROM nw_linkcategoriesWordPress database error: [Unknown column ‘link_category’ in ‘field list’]
SELECT link_id, link_category FROM nw_links
Update CompleteYour WordPress database has been successfully updated!”
Everything had been posted as a blog posts like last time.
Noticed a wp-config-sample.php on my site from 2015
This can be deleted. It is just the default blank that comes with WordPress that you turn into wp-config.php.
Database Update Required
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Your WordPress database has been successfully updated!This is good.
Everything had been posted as a blog posts like last time.
So you will have to set the permalinks to what they were before.
You may have to re-insert the post images by findinging them in the Media library and inserting them in the post they belong with.
You would eliminate the old link to the images after inserting the new, because you would know what image it was by reading the old link.So, is everything working? can you login fine? Is the Admin Dashboard working and does it have all its links?
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