From Address

Your definitely should not be using a users submitted email address in the From: field in the Mail tab in the CF7 admin area. If you do, it is now highly likely that your CF7 emails will sometimes get rejected as spam without any warning.

Instead it’s good practice to use a CF7 From: address that matches the domain name where the form is hosted.

You can do something like the following to reply easily to users email address:

To: [email protected]
(use any valid email address on any valid domain)
 
From: [email protected]
(use a valid email address on the domain where your form is hosted)
 
Subject: Any text - [your-subject]
(adds extra text to ensure you still have a valid Subject when user does not supply a value)

Additional Headers: Reply-to: [your-name] <[your-email]>
(allows you to use Reply in your email application to reply
 to the form users email address)

Under the Mail tab, locate the Additional Headers block. There type the following:

Reply-to: [your-email]

Where [your-email] is the shortcode you’ve chosen for your email field back on the FORM tab.

This method will allow you to set the TO: field to any valid domain, while allowing the reply function to go to the person that originally emailed you.

Hope this is clear.

Thank you @pmagony. I think I understand and I did what you suggested, but emails are not sending. I have uploaded some screen shots for you to take a look at below to check my settings.

Thank you again.

View post on imgur.com

View post on imgur.com

You entered it in the wrong location. You placed it in the “Additional Settings” tab. Go to the MAIL tab and enter it inside the “ADDITIONAL HEADERS” block.

Under the MAIL tab, remove [your-email] from the TO field. That will cause problems. Instead put:

Sasquatters <[email protected]>

Where Sasquatters can be the name of the company or person followed by <[email protected]>

View post on imgur.com

• This reply was modified 5 years, 11 months ago by F C.

Thank you. For some reason my mail form isn’t sending now. It’s nothing to do with what you had me add but when I hit submit the wheel just spins and spins and nothing ever happens. This was working the other day when I was trying to get my initial problem figured out.

Any ideas?

Well, this could be 100 different things. But, here are some suggestions:

1. Look at your error_log file. Should be in the root of the site (hopefully).
2. Contact your hosting provider’s tech support. Ask them what could be holding up the form.
3. Reach me personally. https://www.cuisinteractive.com/

the wheel just spins and spins and nothing ever happens

The spinning arrow is a common sign of a JavaScript conflict.

Switch temporarily (nothing will be lost when you switch back) to a WP default theme & disable all plugins other than Contact Form 7 to see if the problem goes away.

If it does you can switch back to your theme & re-activate each plugin one by one to see when the problem occurs.

Thank you both. Everything is working properly now.