Freshdesk discontinued SSO – this plugin no longer works

Firstly – I see a lot of businesses use freshdesk. It seems very easy to use.

However you can not get your SECRET KEY from Freshworks as of DEC 1 , 2019

The embarassing part from Freshdesk is, they describe how to get the secret key from their website described on their documentation from November 2019 and then disabled the key

pretty dumb.

Wordpress integration is a clear way for Freshdek to get more business but they disabled the ability for it to integrate.

any by the way, their product support is marginal at best. took them two weeks to reply to me to tell me they disabled the SSO secret key.

dumb.