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Reply To: Fresh Install: Unable to activate it.

mlamacchia — Mon, 12 Jul 2021 09:00:50 +0000

Hi @jsoifer. What happens exactly after you click the “activate” click on the plugins page? Do you see any errors in the PHP logs?

Reply To: Fresh Install: Unable to activate it.

mlamacchia — Fri, 16 Jul 2021 09:42:07 +0000

Hey there, I’m marking this as resolved as we haven’t heard back from you. Let us know if you still need help!

Reply To: Fresh Install: Unable to activate it.

federicafelice — Sun, 01 Aug 2021 13:06:05 +0000

Hi, I work with Avada template and tried to install Hubspot plugin.
It doesn’t work and an error icon with a red exclamation point appears near the name of the plugin. When clicked the plugin leads to a blank page.

Reply To: Fresh Install: Unable to activate it.

mlamacchia — Tue, 03 Aug 2021 11:14:25 +0000

Hi @federicafelice

Do you have any privacy extensions like DuckDuckGo installed? That is the most common cause for the blank screen.

If not, do you see any errors in the browser’s developer console? Instructions on how to open it on Chrome (it’s also the same on most browsers) here

Reply To: Fresh Install: Unable to activate it.

federicafelice — Wed, 04 Aug 2021 00:28:32 +0000

Hi. Not sure what you are asking me. It seems I don’t have any extension installed.
But…after writing here, I asked to a webmaster.
This late afternoon he did something actually, I don’t know what, sorry.
Anyway everything runs properly now.
Sorry for troubling you. And many thanks for your kind answer.

Reply To: Fresh Install: Unable to activate it.

mlamacchia — Wed, 04 Aug 2021 09:30:34 +0000

Great to hear that it works now!