Free Shipping with Printify does not work
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Hello,
I’ve read the guides and browsed the forums but not finding a solution. I use several coupons that provide a percentage discount for all of my Print On Demand (POD) products via Printify. However, I have one coupon, where instead of a discount, I offer free shipping.
I’m at my wit’s end. I have tried every shipping configuration and options (Between the coupon page and the shipping page), but each time someone orders using the coupon, I end up having to refund the shipping cost… That costs me time to do the refund, plus an email apologizing and of course, the transaction fee for the refund.
Now understand that in the Shipping settings, there is a checkbox to disable WooCommerce Shipping calculations and let Printify set the shipping costs. I’m wondering if that’s where the issue lies, in that Printiofy ignores the Free Shipping coupon. Is it a bug, or just an integration issue that can’t be resolved, so I should forget about Free Shipping?
If so, might I suggest WooCommerce add a Note to the Printify Setting page to notify that Free Shipping option is not available for Printify?
TIA
AJ
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Hi @ajfosterv,
Just to clarify, are you using the default Coupon feature found under Marketing > Coupons? Also, can you check if you set up a free shipping method in your shipping zone to require “a valid free shipping coupon”?
Link to image: https://i.imgur.com/aBy7OPD.pngIt would be great if you could share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Thanks.
I was having the same issue, however I was able to come up with a work around that works for us, it may not work for everyone, but it serves our purpose. We offer free merch coupons to some of our customers and use Printify as the drop shipper, we want these free merch coupons to come with free shipping. If you are using Woocommerce and Printify and are trying to apply a free shipping coupon, then this edit should work for you.
In the plugins/printify-for-woocommerce/includes/printify-shipping-method.php file, starting at line 216 change the “calculate_shipping()” method to:
public function calculate_shipping($package = []) { //Custom Added Code $free_shipping = false; $coupons = WC()->cart->get_coupons(); foreach ( $coupons as $coupon ) { if ( $coupon->get_free_shipping() ) { $free_shipping = true; break; } } //If free shipping is available, make that the only option if (isset($package['managed_by_printify']) && $package['managed_by_printify'] === true && /*Set this to check for free shipping coupon */ $free_shipping) { $this->add_rate([ 'id' => $this->id . '_s', //Still send the "standard shipping" method to printify, BUT! 'label' => 'Free Shipping', //Call it Free Shipping, AND! 'cost' => 0, //Charge nothing for it 'calc_tax' => 'per_order', ]); } else { //Original (without the else statement) if (isset($package['managed_by_printify']) && $package['managed_by_printify'] === true) { $this->add_rate([ 'id' => $this->id . '_s', 'label' => 'Standard', 'cost' => $package['printify_shipping_rates']['standard']['cost'] / 100, 'calc_tax' => 'per_order', ]); } if (isset($package['managed_by_printify']) && $package['managed_by_printify'] === true && isset($package['printify_shipping_rates']['express'])) { $this->add_rate([ 'id' => $this->id . '_e', 'label' => 'Express', 'cost' => $package['printify_shipping_rates']['express']['cost'] / 100, 'calc_tax' => 'per_order', ]); } } }I hope that helps anyone else who is trying to do this.
Please note that if you do decide to take this route and Printify updates this file at any point, you will lose your code.
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