Free shipping with minimum order amount issue
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Hello,
I had the following issue in 3 websites, one of which is a fresh local installation with nothing but WooCommerce and the Strorefront theme active.
The problem:
- I set free shipping with a minimum amount of 4,00 dollars.
- I go to store, add a 5,00 dollar product to the cart, go to checkout, everything works fine.
- BUT, If I add another product or more of the same product, I get the “No shipping available” message.
WordPress Environment WordPress address (URL): https://testdivi.local Site address (URL): https://testdivi.local WC Version: 8.6.1 REST API Version: ? 8.6.1 WC Blocks Version: ? 11.8.0-dev Action Scheduler Version: ? 3.7.1 Log Directory Writable: ? WP Version: 6.4.3 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – Server Environment Server Info: nginx/1.16.0 PHP Version: 8.1.23 PHP Post Max Size: 1,000 MB PHP Time Limit: 1200 PHP Max Input Vars: 4000 cURL Version: 7.77.0 OpenSSL/1.1.1t SUHOSIN Installed: – MySQL Version: 8.0.16 Max Upload Size: 300 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 8.6.1 WC Database Prefix: wp_ Total Database Size: 5.28MB Database Data Size: 3.59MB Database Index Size: 1.69MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 2.50MB + Index: 0.06MB + Engine InnoDB wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_posts: Data: 0.06MB + Index: 0.06MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts attachment: 1 page: 7 post: 2 product: 1 shop_order_placehold: 1 wp_template: 4 Security Secure connection (HTTPS): ? Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates. Hide errors from visitors: ? Active Plugins (1) WooCommerce: by Automattic – 8.6.1 Inactive Plugins (0) Settings API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: – Enforce Approved Product Download Directories: ? HPOS feature screen enabled: ? HPOS feature enabled: ? Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: – WC Pages Shop base: #7 - /shop/ Cart: #8 - /cart/ Checkout: #9 - /checkout/ My account: #10 - /my-account/ Terms and conditions: ? Page not set Theme Name: Storefront Version: 4.5.4 Author URL: https://woo.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? Templates Overrides: – Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-pre-publish-modal settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2024-02-28 08:58:05 +00:00 Options: ? Notes: 65 Onboarding: skipped Action Scheduler Canceled: 1 Oldest: 2024-02-27 08:59:15 +0000 Newest: 2024-02-27 08:59:15 +0000 Complete: 10 Oldest: 2024-02-27 08:59:15 +0000 Newest: 2024-02-27 09:08:08 +0000 Failed: 1 Oldest: 2024-02-27 08:59:54 +0000 Newest: 2024-02-27 08:59:54 +0000 Pending: 1 Oldest: 2024-02-28 08:59:15 +0000 Newest: 2024-02-28 08:59:15 +0000 Status report information Generated at: 2024-02-27 09:08:14 +00:00
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Hello again,
Thank you for the quick response!
So, I have the screenshots below, but while taking them I think I pinpointed what is causing the issue:
- The store uses the currency settings for Greece, where the decimal separator is a comma (,).
- In shipping > shipping zone > free shipping > minimum amount, if I add the amount 4 (without decimals), when I click save, it automaticaly corrects the number by adding the decimals with a comma (as it’s supposed to do). This comma is causing the problem.
- In that minimum amount for free shipping field, If I switch the symbol from a comma to a period (4.00), then everyhting works fine. But it’s not the correct decimal separator for my setup.
Screenshots:
I didn’t add screenshots of the checkout page as it behaves the same as the cart page.product_settings: https://snipboard.io/SnugyY.jpg
woo_shipping_zones: https://snipboard.io/WoqSRl.jpg
woo_shipping_zones_zone: https://snipboard.io/7EA9sI.jpg
woo_shipping_zones_zone_free-shipping: https://snipboard.io/mqGfJ3.jpg
woo_currency-options: https://snipboard.io/oya5jW.jpg
cart_one-product: https://snipboard.io/NslL0X.jpg
cart_two-products: https://snipboard.io/tCw4Ye.jpg
debug-on_cart_one-product: https://snipboard.io/SNM6U8.jpg
debug-on_cart_two-products: https://snipboard.io/63v7te.jpgHi @eleanawebdev,
Thank you for providing such detailed information.
I tried to replicate the issue on my testing site using WC 8.6.1. I set the decimal separator to a comma and established a minimum order requirement for my Free shipping method. Everything seems to be working perfectly fine.
However, can you run a conflict test to help you identify the cause of the issue? More info: https://woo.com/document/how-to-test-for-conflicts/
Let us know how that goes for you.
Hello,
I see you only have 1 product in the cart, in the example, if I am not mistaken. The problem starts when I add 2 x the same product or more, as I said in my original message. Could you try that too and see what happens?
I can’t run a conflict test on this installation as the only active plugins/themes are WooCommerce and Storefront.
Hey, @eleanawebdev!
I set up my website exactly as you showed on the screenshots, set the prica as you mentioned (only adding the 4 and saving, I checked and it added the comma automatically). And even with multiple products on the cart, it is working correctly.
Here’s a screenshot:
I have tested this on both my live and local host site and was not able to replicate the issue
Have you tried removing this shipping zone and adding a new one from scratch?
What about removing Woo and downloading it again?
Looking forward to your reply.
Have a wonderful day!
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